- Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
- Greet guests on every interaction using the 10/5 or 15/5 rule.
- Ensure that all guests feel welcomed to the property.
- Register guests and assign rooms.
- Conduct check-out processes.
- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Respond to phone calls, and retrieve guest mail, faxes and packages.
- Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
- Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
- Attend team meetings and celebrations.
- Follow all company and safety and security policies and procedures along with all other company policies.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Education/Skill Requirements - High school graduate or GED completion.
- Ability to communicate effectively and clearly.
- Demonstrate good computer skills.
- Accurately handle cash and post charges.
- Hotel experience preferred but not mandatory, some customer service background required.
- Ability to speak Spanish is a plus. Knowledge of computer terminology desired.
- Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment.
- Requires the ability to work varied shifts, including nights, weekends and holidays.
- Time management skills.
- Ability to communicate effectively with the public and other employees.
This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.Benefits include:
- Healthcare Insurance (Medical, Dental & Vision)
- 401(k) Plan
- STD & LTD
- Life Insurance
- Wellness Program
- Vacation/Paid Time Off
- Tuition Assistance
- Discounted Hotel Room Rates
- Community Service Program
Source: Hospitality Online -
Front Desk Agent
4 days ago
Le Meridien Dania Beach at Fort Lauderdale Airport Dania Beach, United StatesAt Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic, and memorable ...
-
Front Desk Agent
1 week ago
Marriott Vacations Worldwide Fort Lauderdale, United States**Shift**:1st and 2nd shift · **Pay**: $17.55/hour · **JOB SUMMARY** · Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? · ...
-
Front Desk Agent
1 day ago
Residence Inn Miramar Miramar, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 day ago
Courtyard Miramar Miramar, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
4 days ago
FirstService Residential Aventura, United States**Job Overview**: · As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guest ...
-
Front Desk Agent
1 week ago
Catalina Hotel & Beach Club Miami Beach, United States**Summary/Objective** · The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. · **Essential Functions** · Reasonable acc ...
-
Front Desk Agent- Westin Fort Lauderdale
19 hours ago
TPG Hotels & Resorts Fort Lauderdale, United States**Job Overview** · The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. ...
-
Front Desk Agent
1 day ago
Hilton Deerfield Beach, United StatesFront Desk Agent · A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · **What will I be doing?** · As a Guest Services A ...
-
Front Desk Agent
6 days ago
Courtyard Chicago Deerfield Deerfield, United StatesJob Summary: · **_ Shifts will vary between both 7am-3pm and 3pm-11pm, $17/hr, Full-time, Weekend availability required._** · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's ac ...
-
Front Desk Agent
4 days ago
Circa 39 Miami Beach, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Four Points by Sheraton Fort Lauderdale Airport - Dania Beach, United StatesDescription · Front Desk & Guest Care · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your ...
-
Front Desk Agent
1 week ago
Auro Hotels Dania Beach, United States** Front Desk Agent - $14 per hour** · **Job Category****:** Front Office **Requisition Number****:** FRONT02787 Showing 1 location **Job Details** · **Description** · **Springhill Suites by Marriott is seeking a dynamic Front Desk Agent for their busy hotel Compensation $14 p ...
-
Front Desk Agent
4 days ago
Eurostars Hotel Company Miami, United StatesJOB SUMMARY: Welcomes and registers guests, establishes credit, directs guests. relays messages, answers questions and contributes to the overall Eurostar luxury hotel experience. We need someone to work 40 hours weekly. · FRONT DESK DUTIES: · - Welcomes guest by greeting, answer ...
-
Front Desk Agent
2 days ago
FirstService Residential Miami, United States**Job Overview**: · As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guest ...
-
Front Desk Agent
1 week ago
Four Points by Sheraton Fort Lauderdale Airport - Dania Beach Dania, United States Full timeFront Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being ...
-
Front Desk Agent
1 week ago
Le Meridien Dania Beach at Fort Lauderdale Airport Dania Beach, United StatesJob Description · Job Description: · At Le Mridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We ...
-
Front Desk Agent
2 days ago
Le Meridien Dania Beach at Fort Lauderdale Airport Dania Beach, United StatesJob Description: · At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, c ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Miramar, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
5 days ago
Aimbridge Hospitality Hollywood, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
4 days ago
Aimbridge Hospitality Miramar, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
Front Desk Agent - Dania, United States - Marriott Fort Lauderdale Airport
5 days ago
Description
General Job Description
The hotel front desk agent is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner.
Essential Functions