Constituent Services Coordinator - Houston, United States - Harris County

Harris County

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Description:

_Precinct One's Mission_

Precinct One's mission is that we are committed to become a national model for delivering responsive public service utilizing inclusive, innovative and collaborative approaches to improve the quality of life, advance equality of opportunity and promote the fair treatment of all people in Harris County.

The Policy team advances the mission by developing and advancing equitable public policy that enhances the quality of life of all Harris County residents.

**_
What you will do at Precinct One_****_
Essential Duties and Responsibilities_**- Reports outcomes and trends across the precinct and recommend areas for service improvement.

Serves as the point of contact for the community by tracking and responding to casework correspondence, meeting with constituents via phone or facetoface, and tracking constituent calls, letters, and online correspondence.
Provides followup and respond to constituents.
Identifies constituent trends and patterns and report those patterns to make recommendations for improvement where needed.
Acts as a liaison for federal, state, and local agencies community.
Screens and refers cases to other government agencies as required.
Performs case management by tracking cases, reporting on outstanding issues.
Other duties: Performs all other duties as assigned.

Harris County is an Equal Opportunity Employer-
Requirements:
_What you will bring to Precinct One_

Education:

Bachelor's degree in Social Work, Counseling, Sociology, Psychology, or a related field of study from an accredited college or university

Experience:

Five (5) years of experience in addressing constituent concerns, case management or community engagement, or outreach.
Comparable years of experience may substitute for education on a yearforyear basis
Knowledge, Skills, and Abilities:
Knowledge of methods to engage communities and perform outreach efforts
Skilled at initiating conversations with various stakeholders to determine important matters to them and their communities
Ability to establish and maintain effective working relationships with Precinct One employees and constituents
Ability to organize and prioritize work assignments
Ability to multitask, work independently and quickly change priorities
Ability to evaluate trends and make suggestions for improvement of community related programs
Ability to perform case management to included tracking and reporting on all cases in all stages of completion

Preferences:

Experience:

Bilingual English/Spanish _(preferred)_

General Information:

Position Type and Typical Hours of Work:

Full-time | Regular

Monday

Friday

Work Environment and Physical Demands:

Will generally perform duties in an office, though sometimes at external event locations
Occasional travel within Harris County

What You Get in Return
You will be surrounded by coworkers who bring their best daily.

Passionate people who want to make a difference in the communities Precinct One serves and Harris County as a whole.

You will be in a mission-driven organization surrounded by colleagues who bring their best to work each day and collaborate to make a difference in the communities Precinct One serves along with Harris County as a whole.

Harris County employees receive a competitive salary plus medical, dental and vision insurance at no cost to the employee after the first two months of full-time continued employment.

Vacation, sick time and floating holidays allow our employees to recharge and balance work and personal time. Mandatory participation in our retirement program allows employees to save for retirement. Various other benefits and discounts lead to the satisfaction and engagement of our employees.

About the Constituent Services Division

Constituent Services Division Mission - The Constituent Services Division provides a single point of contact for residents to present inquiries, concerns, requests, compliments, and other feedback.

Division members will act as an introduction to the Precinct's mission by demonstrating their commitment to being a model of responsive public service.

The division will document the type of request made by constituents; make appropriate referrals to respective departments in the Precinct and elsewhere; track the process and share the status of the case with constituents; and report the outcome so that the division can run reports to help identify issue trends and patterns to inform a variety of stakeholders.

In addition to serving the needs of communities through referrals and case management, the staff will also build and maintain a directory of resources.

This division also serves to gauge constituent satisfaction with Precinct One's service levels and programs; allowing the division to provide timely information to other departments to help further the overall mission of the Precinct.

**About Precinct