Customer Service Representative/call Center - Warwick, United States - BOTG LLC
Description
Title:
Customer Service Representative
Location:
Warwick, RI (Remote)
Duration: 5 months contract
Direct Client
Requirements:
- Ability to report to work in person during training Mon-Thurs and train virtually on Fridays. This will take place out of the Warwick, RI office. Once nesting is complete associate will transition to work from home.
Ability to work from home which includes high speed internet kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed - high internet speed is required)
- Able to use video during interview, coaching, and virtual training.
An ability to work during the hours of operation of Monday-Friday 8:00am - 6:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
- No time off planned during training until end of nesting.
Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.
Responsibilities / Expectations:
Total Control Accounts are financial accounts, that are similar to checking/saving accounts, and are interest bearing. In this role, you will service our customers via inbound phone calls regarding their TCA accounts.
You will educate our customers on account details and solve problems by putting customers at the heart of all you do.
- Customers have often recently lost someone close to them, a level of empathy is needed while maintaining an upbeat delivery.
- Respond to customer requests primarily via telephone, providing excellent service to our customers who have or are looking to obtain a Total Control Account.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry
Timeline
Anticipated Class Start Date:
- In person training, transition to virtual after nesting (6/27/24)
- Onboarding: First 3 Days
- Nesting: 06/16/2 6/26/24
Behaviors consists of:
- Attendance
Ability to use reference materials: - Class Participation
Interpersonal skills: - Grasp of Material
Decision making: - Confidence Level
Ownership of learning: - Technical Skills
Adaptability and flexibility
Equipment Coordination:
For this role you will be issued equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station.
Job Type:
Contract
Pay:
$20.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
Experience:
- Customer service: 2 years (required)
- Call center: 2 years (required)
Work Location:
Hybrid remote in Warwick, RI 02886
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