Doctor's Technician - Amarillo, United States - Stanton Optical

Description

Job Title: Optical Retail Associate at Stanton Optical

Location: On-site Store Location

Are you someone who loves making a difference in people's lives? Can you imagine being the friendly face that sets the tone for a positive experience for every patient walking into the store? At Stanton Optical, our team of Doctor's Technicians plays a key role in ensuring a smooth transition from clinical services to retail. As an Optical Retail Associate, you will deliver exceptional customer service to all patients, drive sales, and build a strong connection between our retail and clinical teams.

About Stanton Optical:

Join the exciting journey with Stanton Optical, one of the fastest-growing full-service optical centers in the country. We are committed to providing top-notch customer service and quality eyewear at affordable prices. As a leading optical retailer, we showcase some of the most sought-after optical brands in the nation.

Our team embodies the Vision, Mission, and Values of our parent company, Now Optics:

Vision: Revolutionizing the eye care experience for everyone

Mission: Simplifying eye care

Values (iCARE):

• Integrity: Building trust through honest communication and delivering on commitments
• Collaboration: Combining diverse talents, communicating proactively, and embracing fresh ideas
• Accountability: Taking ownership, acting with initiative, and being responsible for outcomes
• Respect: Prioritizing human connections, showing empathy, and fostering transparent relationships
• Empowerment: Making purpose-driven decisions, appreciating others, and caring for those we serve

Why Choose to be Part of Our Team?

• We are the fastest-growing, founder-led eye care provider in the US, dedicated to making quality eye care accessible to all.
• We provide a flexible work environment that encourages innovation and creativity, where your ideas for business enhancement are valued.
• Enjoy excellent benefits such as medical, dental, and prescription coverage, life insurance, free eyeglasses, and more.
• Opportunities for professional growth, promotions, and recognition through our programs
• Enhanced employee perks like free eyeglasses, discounts for friends and family, and competitive commissions
• Collaborate with an inspiring team of professionals

Roles & Responsibilities:

• Welcome patients and customers warmly, understand their needs, ensure a seamless memorable experience, and promote available products and services.
• Cultivate a strong collaboration between retail and professional services teams
• Manage appointments, patient data entry, conduct preliminary tests, and support with resolving patient complaints
• Maintain brand standards through housekeeping efforts, handle customer repairs, and oversee accurate and timely delivery of orders
• Monitor lab area for adherence to standards, report equipment issues, and ensure order accuracy
• Track and meet delivery commitments to patients for outstanding service
• Perform any other assigned duties as necessary

Key Qualifications:

• High school diploma or equivalent
• 2+ years of delivering exceptional customer service
• Effective communication skills with diverse groups
• Active listening, empathy, and problem-solving abilities
• Collaborative and respectful team player
• Results-driven, adaptable, and able to multitask in a dynamic environment
• Passion for customer satisfaction and positive interactions

Now Optics operating as Stanton Optical is committed to providing equal employment opportunities. We uphold non-discrimination in all employment decisions, considering qualifications and job requirements above all else, irrespective of race, color, religion, sex, national origin, age, disabilities, or any other protected status under applicable laws.

If you require assistance due to a disability to search for job opportunities or apply, kindly reach out to us. This email address is exclusively for accessibility-related requests and accommodations.