- Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
- Obtain necessary credit and payment information from guests
- Provide check cashing and foreign currency conversion for hotel guests
- Coordinate with other hotel departments to satisfy guest requests
- Provide detailed information about hotel facilities and operating hours
- Adhere completely to all Loews Hotels Star Service Standards
- Sell rooms in accordance with Front Desk sales strategies
- Receive and transmit guest messages
- Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
- Distribute and coordinate completion of SQS survey cards during guest check-out
- Read Group Profiles and Banquet Event information on a daily basis
- Maintain the cleanliness and excellent condition of equipment and work area
- Other duties as assigned
- Maintains clean and excellent condition of Front Desk area
- Maintains proper stock of all supplies in Front Office
- Executes emergency procedures in accordance with hotel standards
- Notifies appropriate individuals and departments of any problems or unusual matters of significance
- Attends all appropriate hotel meetings and training sessions
- Is polite, friendly, and helpful to guest, employees and management
- Promotes and applies teamwork skills at all times
- Complies with all hotel standards, policies, and rules
- Complies with safety regulations and procedures
- Remains current on hotel information and changes
- General knowledge of hotel departments
- Excellent communication skills oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
- Must be able to stand for an eight-hour shift
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Front Office Agent
3 weeks ago
Loews Hotel & Resorts Des Plaines, United StatesWelcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from guests. Provide check cashing and foreign currency co Office Agent, Office, Agent, ...
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Front Office Agent
3 days ago
Millennium Hotels & Resorts Chicago, United StatesWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and ame ...
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Security Agent/officer
1 week ago
Embassy Suites Lombard, IL Lombard, United States**Position: Overnight Security Officer** · **Location: Embassy Suites Lombard** · **Employment Type: Part-time** · **Salary: $18 per hour** · **Overview**: · Embassy Suites Lombard is seeking a reliable and vigilant individual to join our team as an Overnight Security Officer. As ...
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Front Office Agent
3 weeks ago
Loews COH Operating Company LLC Rosemont, United States Full timeSituated between the energy of Downtown Chicago and the convenience of the nation's busiest airport, Loews Chicago O'Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our proper ...
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Front Office Agent
11 hours ago
Loews Hotels Chicago, United StatesFront Office Agent · Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where conve ...
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Phoenix Industries Posen, IL, United States FreelanceDo you enjoy working on the phone? Are you looking for an interesting position where you can not only learn, but also develop yourself? Are you an open and outgoing person who enjoys communicating with others? Then Oviva is the right place for you · To strengthen our Operations t ...
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Office Representative
3 weeks ago
Chris Collins - State Farm Agent Des Plaines, United States**Position Overview**: · I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of ...
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Office Agent
3 weeks ago
Lufthansa Chicago, United StatesAre you passionate about aviation? Eager to play a vital role in ensuring seamless cargo and mail documentation? · If you're nodding along, embrace the chance to become part of our vibrant, global community. Join us today and be at the forefront of our company's growth · Tasks · ...
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Recruiter - Entry Level
2 weeks ago
ACTS-Aviation Security Des Plaines, United StatesJoin a Global Leader in Aviation Security · Medical, dental & vision insurance available 401K with company matching Paid vacation & holidays · Salary Range: $50,000-55,000 annually · ACTS-Aviation Security Inc. has an immediate opening for a Human Resource Admin position at our c ...
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Product Manager
3 weeks ago
GEBERIT Des Plaines, United StatesJOB IS LOCATED IN DES PLAINS, IL · **JOB FUNCTION & SCOPE**: · The Product Manager is responsible for the country product range based on customer needs and ongoing adjustment through product maintenance and improvement (PIM process), product development (IPE process) and range op ...
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Product Manager
3 weeks ago
The Chicago Faucet Company Des Plaines, United StatesJob is located in Des Plains, IL · **JOB FUNCTION & SCOPE** · The Product Manager is responsible for the country product range based on customer needs and ongoing adjustment through product maintenance and improvement (PIM process), product development (IPE process) and range opt ...
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Office Agent
1 day ago
Cargo Force Chicago, United StatesThe work of an Office Agent includes but is not limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Governme ...
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Front Desk Supervisor
3 weeks ago
Hilton Rosemont/Chicago O'Hare Hotel Rosemont, United States: · **TITLE**: Front Desk Supervisor · **DEPARTMENT**: Rooms/Front Office · **REPORTS TO**:Rooms Manager · **JOB SUMMARY** · Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. · **ESSENTIAL FUNCTIONS** ...
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Associate Gateway Agent
1 week ago
C.H. Robinson Des Plaines, United States*** · **DUTIES AND RESPONSIBILITIES** · The duties and responsibilities of this position consist of, but are not limited to, the following: · **Maintain Operational Excellence**: · - Understand the processes, documentation, and terminology involved in international shipping from ...
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Front Desk Agent
3 weeks ago
Hilton Rosemont/Chicago O'Hare Hotel Rosemont, United States: · JOB SUMMARY · Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. · ESSENTIAL FUNCTIONS · - Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the ...
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Export Coordinator
3 days ago
Mallory Alexander International Logistics Des Plaines, United StatesMallory Alexander International Logistics, a global third-party logistics company (3PL) headquartered in Memphis, TN has an immediate opening for a Logistics Professional to join our team · The primary purpose of the Ocean Export Coordinator is to research rates, routings, or mod ...
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Front Office Agent
2 weeks ago
Loews Hotels Chicago, United StatesExperience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation ...
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Front Office Agent
3 weeks ago
Trump International Hotel and Tower Chicago Chicago, United StatesPOSITION PURPOSE: · Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the gue ...
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Insurance Staff Position
2 weeks ago
Mae Trongkamsataya - State Farm Agent Morton Grove, United States**ROLE DESCRIPTION**: · As a Insurance Staff Position - State Farm Agent Team Member with Mae Trongkamsataya - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-m ...
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Financial Representative
3 weeks ago
Mae Trongkamsataya - State Farm Agent Morton Grove, United States**ROLE DESCRIPTION**: · As a Financial Representative - State Farm Agent Team Member with Mae Trongkamsataya - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-m ...
Front Office Agent - Des Plaines, United States - Loews Hotels
Description
Front Office Agent
Situated between the energy of Downtown Chicago and the convenience of the nations busiest airport, Loews Chicago OHare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an OHare Oasis.
Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.
Job Specific
General
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
