Customer Experience Specialist - Haverhill, United States - Luxe Life Productions

Description

WHO IS LUXE LIFE?
We are a Boston based Real Estate Media and Marketing firm that provides stellar videography, photography, and marketing ideas.

As we continue to grow our territory, product offerings, and company scope, we want to continue to onboard a community of professionals with determination and drive to scale this business alongside their potential.

JOB SUMMARY

A Customer Experience Specialist (CXS) is responsible for several key aspects of the customer journey: Client onboarding, Client retention, Client support and Client experience.

The CXS understands Luxe Life's brand identity and is extremely familiar with our products and capabilities.

Your day to day role is managing administrative tasks such as scheduling and managing photo acquisition, verification, and distribution via our client portal.

Additionally, you will manage client communications including intake, product proposal, and fulfillment.


RESPONSIBILITIES

• Maintains client satisfaction with communication, expediency, and organization.
• Supports client questions and general inquiries.
• Facilitates client onboarding processes.
• Manages scheduling and facilitation of shoots.
• Supports Operations team with inbound calls and general comms.
• Participates in lead generation.
• Aides in achieving customer success team targets.
• Resolves client and team issues & escalations.
• Analyzes feedback data and identifies customer service trends.
• Detects and diagnoses client issues in an effort to prevent escalations.

DESIRED QUALIFICATIONS

• Excellent customer service, outreach, and administrative skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a highpaced and at times stressful environment.
• Basic proficiency with Google G Suite and Adobe Suite.
• Familiarity and experience in the Real Estate or Media/Marketing space.

WORK HOURS AND BENEFITS
This is a hybrid, salaried, exempt position. Minimum requirements average at 8 hours per day or 40 hours per week. PTO (Paid Time-Off) is flexible, and major holidays are off. Work hours are dependent on the needs of the business and the completion of projects. Some days may require more than 8 hours. Limited weekend availability may be required. Our standard operating hours are from Monday-Sunday, 8:00 am PST to 5:00 pm PST.


PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Onsite shadowing and inoffice orientation (3 weeks).

COMPENSATION
The Salary range for this position is 55-65k, based on experience, with additional bonus incentives.

• Luxe Life provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._

Pay:
$55, $65,000.00 per hour


Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Application Question(s):

• This role is administrative and requires organization capability as well as being able to problem solve and communicate effectively with clients. Can you tell about your most relevant experience?

Ability to Commute:

• Haverhill, MA required)

Work Location:
Hybrid remote in Haverhill, MA 01832