General Manager of Beachlife Grotto - Redondo Beach, United States - The BeachLife Kitchen

Description

Statement of Work

Proposed Hire Date:
January 2024


Position:
General Manager of BeachLife Grotto


General Summary

The California Surf Club and BeachLife Kitchen will be opening in spring/summer of 2024, and we are looking for a General Manager to help ownership start organizing the operations and staffing at BeachLife Kitchen.

This business is closely connected to the BeachLife Festival, and this position will work closely with the BeachLife team as well.

The General Manager (GM) demonstrates unwavering integrity and commitment to the values and goals of BeachLife Restaurants LLC, supporting the growth and development of the "BeachLife" and "California Surf Club" brands.

The GM will provide the empowerment, training, direction, and management support that our staff will need to deliver an exceptional experience to every member and guest, every day.

The GM understands that we are local and deeply rooted in the South Bay of Los Angeles, California, and the "beachlife" lifestyle that provides the common thread to all we do.

The GM sees the business through the eyes of our members, guests, and staff, runs the business in an efficient and profitable manner, is quick to identify opportunities for growth, and seeks to mitigate losses by maintaining awareness of controllable costs, member feedback, food and hospitality trends, and relevant competition.

The GM focuses on developing the teams necessary to build and maintain our customer base, turn guests into advocates, and understands their role in creating an environment where the staff is cultivated to maximize their talents.

This is a role for a builder, a developer - not middle management.

The GM is responsible for all day-to-day operations, managing events, and the overall gust experience.

Ensuring we are staffed properly, that our staff understand and execute their jobs & responsibilities in the most effective and productive manner possible.

Engaging guests and CSC members, soliciting feedback, developing appropriate responses, and ensuring a consistently excellent experience, are all daily focus points for the GM.

A true leader.


Character Qualities Desired

• Demand excellence every single day. Be committed to that excellence.
• Very social. Loves people, loves interacting, and loves making people happy
• Loves being at the restaurant and enjoys working alternative schedules: specifically at night & on weekends.
• Must be available to work occasional holidays.
• Respectful of position respectful of the hierarchy of CSC members
• Provide inspiration, insight, and direction to staff in a manner that creates an enthusiastic group of brand and company advocates.
• Develop and implement a model of operational excellence, yielding the highest levels of guest satisfaction, brand identity and profit maximization.
• Create a vision and strategic growth plan for special events and private functions that aligns with the company's overall objectives.
• Present creative member events and concepts to ensure the brand and club are kept on the leading edge of industry standards, direction, and trends.
• Deliver onsite support and guidance, to include working shifts, to better understand and assist in solving challenges and recognizing opportunities.
• Lead by example. Must work well with all departments, accountable, no fingerpointing.

Technical Qualities Desired

• Restaurant & Hospitality Management
• Highly proficient in online/webbased software
• Highly proficient in spreadsheet capabilities
• Highly proficient in problem solving on the spot and Communication
• Salesdriven with selfmotivated desire to succeed

**Pre

• Open Business Planning**•Develop a staffing chart with Exec Chef
• Interview & Hire
• Be a knowledge master and trainer of the main software platforms used
• Develop and implement best practices for; Guest Experience, Service Standards, Talent Management, Cost Management, Event Planning & Execution, and CRM Strategy.
• Research relevant competition, locally, and within the greater Los Angeles area.

Business Opening

• Manage all aspects of the guest experience and events execution.
• Identify, interview, hire, and facilitate training of all staff (using HR manager to assist)
• Plan opening calendar
• Execute opening and be managerial backstop

Main Duties

• Drive guest retention, ensure consistency of experience, and follow up communication
• Oversee the entire team including but not limited to recruitment, onboarding, training, development, scheduling, and disciplinary needs.
• Develop and administer event budgets.
• Work collaboratively to create a cohesive environment to deliver an excellent guest and member experience throughout the restaurant, and across brands.
• Foster an engaged staff environment, be a great communicator and listener.
• Maintain a constant presence; ensuring that team members are providing an exceptional experience, listening for cues to exceed expectations, and