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    Landscape Maintenance Superintendent - Orlando, United States - Command7 LLC

    Command7 LLC
    Command7 LLC Orlando, United States

    1 month ago

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    Job Description

    Job Description

    Join our NatureCare team as a Landscape Maintenance Superintendent

    If customer satisfaction drives you and you have extensive experience in landscape maintenance management, NatureCare could be a great fit for you We are a property maintenance management company that provides nationwide services for our Customers. The Superintendent responsibilities impact a highly visible profile of properties for a very important client. We are looking for a dedicated, honest professional that knows how to manage their time well, how to run a small crew, and how to be proactive in order to grow the account.

    The Landscape Maintenance Superintendent is responsible for service delivery excellence:

    • Manage over 30 properties that need weekly landscape services
    • Supervise and support a small landscape crew over a large local region
    • Supervise on-site operations to meet customer SLAs and day-to-day management as needed
    • Effectively communicate service updates to Customers and management
    • Ensure check-ins and support documentation are submitted using the FieldTeam Mobile app
    • Monitor and track that crews complete work on time and to scope, based on established frequencies and SLAs
    • Manage and resolve escalated and complex Customer and Service Provider issues
    • Provide ongoing field training to crew members as needed
    • Complete site inspections as needed
    • Approve crew employee time cards
    • Ensure compliance to policies and procedures
    • Execute employee performance reviews and facilitate disciplinary actions
    • Be 'On Call' for related Customer inquiries
    • Monitor/Respond to customer service team inquiries and provide timely follow up


    Qualified Landscape Maintenance Superintendent applicants possess the following skills/abilities:

    • Ability, knowledge, and aptitude to train on all required site services
    • Management skills that maintain/improve Customer relationships and crew retention
    • Ability to de-escalate and resolve concerns and work with an attention to detail
    • Excellent work ethic and leadership skills, work independently with minimal oversight
    • Excellent communication skills – written, in person, and over the phone
    • Effective time management, organization, project management, and task prioritization skills
    • Demonstrate persistence, ability to overcome obstacles, and consistently achieve goals
    • Ability to manage laborer crew in landscape maintenance and manage their time and productivity
    • Ensures excellent customer satisfaction and demonstrates a business mindset
    • Ability to discover substandard site issues and opportunities for improving the properties


    Required Experience:

    • 4+ years of experience in landscape maintenance or landscaping industry
    • Valid driver's license with no DUI, able to drive a truck with trailer and equipment
    • 2+ years of experience in irrigation systems repair and management
    • Small engine repair experience preferred


    We Offer:

    • Paid training and paid time off
    • Medical, dental and vision benefits
    • Group life insurance
    • 401K with 4% company match
    • Flexible Spending Account
    • Company work vehicle and cell phone provided


    Salary: Up to $58,000 annually DOE

    Trucks and equipment are provided to manage the portfolio of commercial properties. Applicants must be able to pass a background check and pre-employment drug screen. NatureCare FL is an Equal Opportunity Employer.

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