Complex Case Manager - Dallas, United States - Cerebral

Description

Job Description

Our Company:

At Cerebral, we're on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January of 2020, Cerebral has scaled to provide mental health services to more than 700,000 people in all fifty US states. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we'll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we've accomplished excellent outcomes for hundreds of thousands of clients:

• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.
• 75% of clients who report improvement in their depression see improvement within 60 days.
• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won't stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based mental health care without high costs and/or long wait times. We're looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

We are looking for a passionate and skilled Complex Case Manager (CCM) to partner in our mission to provide high-quality long-term mental health care to clients who need it the most. The Complex Case Manager will be responsible for providing professional case management and supportive services to high-acuity or actively suicidal clients to assist them with crisis stabilization and acute symptom reduction. Our ideal candidate is experienced, emotionally intelligent, capable of effectively navigating others through stressful situations, and able to work independently with an appropriate level of guidance.

Who you are:

• 2+ years of experience providing professional case management services to clients with chronic and/or severe medical or mental health conditions
• Masters degree in social work, psychology, counseling or related field
• Possess strong technology skills
• An excellent communicator, both verbal and written, with exceptional organizational skills
• Self-driven, adaptable, and solution-oriented
• Comfortable with navigating nuance and pioneering new programs or initiatives
• Familiarity with NQCA care management practices preferred
• CCM (Certified Case Manager) would be a plus, CCM-eligible preferred
• You bring a positive attitude, and will cultivate a culture of trust, advocacy, and growth

How your skills and passion will come to life at Cerebral:

• Manage a revolving caseload of high acuity clients
• Conduct ongoing assessments, care planning, skill-building, goal management, and psychoeducation
• Lead 30 minute intake sessions with clients via phone or video
• Lead weekly 15 minute sessions with clients via phone
• Provide live crisis de-escalation for CCM clients in crisis; work with emergency contacts and resources as required
• Lead care coordination initiatives with client's Cerebral care team members, family and other social supports, as well as other healthcare providers as needed
• Own community resource research, identification, and brokering to support clients with addressing social determinants of health
• Communicate to clients via text message, email, and/or the EMR chat feature
• Review possible crises flagged by our Crisis Message Detection (CMD) system and complete crisis response protocol when needed

What we offer:

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online mental health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
  • Join a community of high achievers who have a passion for promoting mental health
• Path to develop & grow:
  • Bi-annual performance reviews & opportunities for promotions - as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you
• Remote-first model: Work virtually from anywhere in the US
• Competitive compensation & benefits:
  • Total compensation includes annual bonus and equity / stock options
  • Medical, Dental, Vision, Life Insurance, HSA, Flexible Spending Accounts and 401(k)
  • Unlimited PTO - we encourage taking the time you need to relax and recharge
  • Wellness perks including monthly mental health days off (12 per year) in addition to holidays, and "No Meeting Wednesdays"
  • Up to $200 reimbursement for any equipment purchased to support your work-from-home environment (video camera, ring light, headset, etc.)
  • Access to free Cerebral therapy services (up to 7 sessions per year)
  • Medical travel expense health reimbursement arrangement
  • Paid parental leave after 3 months
• Culture & connectivity:
  • Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
  • Employee Resource Groups that bring team members together in a safe space to connect with one another and advance a respectful and inclusive company culture
  • Virtual social events enable us to build a sense of community and connect on a more personal level
  • Optional in-person local meetups for major hub cities

Who we are (our company values):

• Client-first Focus - relentless focus on advancing the quality of care, clinical experience, and patient safety
• Ethics & Integrity - do what is right and demonstrate ethical principles, even when no one is watching
• Commitment - accountable for fully delivering on commitments to our clients and each other
• Impact & Quality - make a positive impact and deliver high quality outcomes, based on data and evidence
• Empathy - act compassionately, listen to seek understanding, and cultivate psychological safety with clients and colleagues
• Collaboration - achieve our goals together as a united team, strengthened by mutual openness, trust, and diversity of thought
• Thoughtful Innovation - continuously evolve our ability to deliver on our mission, prioritizing long-term, strategic bets over short-term gains

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

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Cerebral, Inc. is a management services organization that provides health information technology, information management system, and non-clinical administrative support services for various medical practices, including Cerebral Medical Group, PA and its affiliated practices (CMG), who are solely responsible for providing and overseeing all clinical matters. Cerebral, Inc. does not provide healthcare services, employ any healthcare provider, own any medical practice (including CMG), or control or attempt to control any provider or the provision of any healthcare service. "Cerebral" is the brand name commonly used by Cerebral, Inc. and CMG.