General Manager - Cincinnati, OH

General Manager - MadTree's Newest Location · JOIN MADTREE'S NEWEST LOCATION AS GENERAL MANAGER · Position Summary: · At MadTree, General Managers don't just run restaurants — they build communities. · As the founding General Manager of MadTree's newest location opening July 2026 ...

Job description

General Manager - MadTree's Newest Location

JOIN MADTREE'S NEWEST LOCATION AS GENERAL MANAGER

Position Summary:

At MadTree, General Managers don't just run restaurants — they build communities.

As the founding General Manager of MadTree's newest location opening July 2026, you'll own the full P&L for an upscale, nature-immersive dining destination — a concept that marries approachable elegance with MadTree's signature warmth. You'll lead a team of 40+ across FOH, BOH, and Private Events, setting the cultural foundation and operational standard for a venue designed to become a destination from day one.

This is a high-volume operation with serious financial expectations and an equally serious commitment to the guest experience. You'll be both the strategic architect and the hands-on operator — analyzing performance data in the morning and working the floor in the evening. Every decision you make, every team member you develop, and every guest interaction you model will shape not just this location's success, but MadTree's next chapter.

You'll translate company-wide strategy into location-specific execution, foster cross-functional collaboration between kitchen and front-of-house, and bring our Connect, Grow, Give a F*ck behaviors to life in an environment that's as intentionally designed as it is warmly run. This isn't a turnaround. It's a ground-up build — and we want the right leader in the seat before the doors open.

What You'll Do:

• Own the business: Manage full P&L for a high-volume operation, driving revenue growth and profitability through strategic budgeting, expense control, and innovative programming that increases guest count and builds brand presence within location's community
• Lead and develop a team of 40+: Build bench strength by coaching managers and supervisors, identifying high-potential talent, and creating an environment where FOH, BOH, and Private Events teams work cohesively to deliver warm, welcoming guest experiences
• Be the operator: Work the floor as an active leader—visiting tables, monitoring service flow, resolving operational challenges in real-time, and modeling MadTree's Connect, Grow, Give a F*ck behaviors while ensuring seamless execution across all departments
• Execute strategically: Translate company-wide initiatives into location-specific action plans, collaborate cross-functionally on menu development and event programming, leverage operational data to drive continuous improvement, and ensure compliance with all regulatory requirements and MadTree standards

Total Rewards & Benefits:

✓ Transparent compensation – Base salary $69K- $97K + up to $15,000 annual variable

✓ 401(k) with company match – 100% on first 3%, 50% on 3-5%

✓ Comprehensive health benefits – Medical, dental, vision

✓ Paid Time Off – 20 days to start, up to 30 days with tenure

✓ 6 paid holidays annually

✓ 16 hours paid volunteer time + Community Impact Day

✓ Quarterly gift cards for MadTree food, beverages, and merch

✓ Employee Assistance Program – 24/7 confidential support at no cost (your PT'ers get it as well)

✓ Leadership development within a growing hospitality company

✓ Nature-inspired workspace at MadTree's newest location

✓ Face-to-face humanity – Real human connection, not screens

✓ A team that gives a f*ck about our purpose

About MadTree Brewing

Founded in 2013, MadTree is an award-winning brewery that's rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour,and raise a glass to doing things differently.

We are MadTree. Rooted in Cincy. Planted in Purpose.

MadTree is committed to building a diverse, equitable, and inclusive workforce that is rooted in Cincy and planted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, free mental health support, a retirement plan with a match, paid time off, and many other great perks.

General Manager - MadTree's Newest Location

LOCATION: MadTree's Newest Location Opening July 2026

REPORTS TO: Hospitality Operations Director

REPORTS TO: Director of Hospitality Operations

JOB LEVEL: M3 | BENEFITS CLASS: 4

COMPENSATION RANGE: $69, $88, $97,715.18

VARIABLE COMPENSATION: Up to$15,000 annually

SCHEDULE: Full-Time | Availability including some nights, weekends, and holidays

KEY COMPETENCIES:

Qualified candidates will demonstrate strong proficiency in the following areas:

• Data-Driven Leadership: Leveraging operational metrics, financial data, and performance analytics to inform strategic decisions and drive continuous improvement
• P&L Management: Managing full profit and loss responsibility including revenue generation, comprehensive cost control, and financial performance optimization
• Operational Excellence: Coordinating cross-functional operations, managing daily workflows, providing clear direction, and ensuring seamless execution across all departments (FOH, BOH, and Private Events)
• Develops Talent: Developing people to meet both their career goals and the organization's goals, with particular focus on identifying and cultivating future management talent
• Strategic Execution: Implementing company-wide initiatives while adapting them to location-specific needs and maintaining alignment with broader business objectives
• Drives Engagement: Creating a culture where people are motivated to do their best through recognition, development opportunities, and clear communication of how individual contributions connect to organizational success; actively collaborating with People Strategy to measure team satisfaction and retention while implementing targeted strategies to address disengagement
• Ensures Accountability: Holding self and others accountable to meet commitments
• Servant Leadership: Leading with a people-centric approach that inspires and motivates teams while driving cohesion and collaboration across all operational areas (FOH, BOH, and Private Events)
• Manages Conflict: Handling conflict situations effectively by staying curious, maintaining objectivity, and ensuring resolution approaches align with company policy and legal requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership & Brand Management

• Serve as the primary brand ambassador and cultural leader, consistently modeling MadTree's vision, purpose, and Connect, Grow, Give a F*ck behaviors in all internal and external interactions while ensuring all team members understand and embody brand standards.

Financial Performance & Operations Management

• Achieve guest count, revenue, and profitability targets through effective P&L management including budget development, forecasting, expense controls, and financial reporting that aligns with organizational goals.
• Implement innovative outreach strategies and engaging programming activities to increase visibility, drive guest count, and support revenue growth.

Guest Experience & Service Excellence

• Drive guest satisfaction metrics by monitoring service standards, ensuring seamless guest experiences through effective leadership, and implementing improvements based on feedback and industry best practices.
• Work as floor manager during shifts to oversee service sequence execution, visit tables and interact with guests, monitor door procedures, and maintain effective guest flow control while delivering hospitality excellence.

Team Development & Talent Management

• Create an engaging environment where employees work cohesively to provide warm, welcoming guest experiences with strong focus on coaching and developing managers, supervisors, and frontline staff.
• Participate in interviews, onboarding, and orientation while actively building talent pipeline through identification of high-potential individuals, succession planning for critical roles, and developing bench strength.
• Conduct performance reviews, coaching, and progressive discipline as needed.

Cross-Functional Operations & Communication

• Oversee FOH and BOH management to ensure cohesive, seamless guest experiences while resolving operational issues and improving efficiency.
• Lead collaboration between location's operational staff directing cross-functional coordination for menu development, cost analysis, staffing, timeline management, and on-site supervision.
• Proactively communicate with the leadership team, translating company-wide goals into actionable location-specific execution plans
• Collaborate on and oversee execution of seasonal menu changes and event calendar to ensure operations teams maintain quality and flow.

Technology & Facility Management

• Oversee POS systems, scheduling platforms, and operational technology to ensure efficient workflows, accurate reporting, and seamless guest transactions.
• Organize and oversee repairs and maintenance of the facility in a timely manner

Marketing & Community Engagement

• Execute local marketing initiatives to drive brand awareness and guest engagement within the location's community and surrounding areas.
• Foster positive relationships within the location's area to facilitate smooth operations and enhance guest experience.
• Lead continuous improvement efforts by sharing ideas and observations from guests, staff, and personal assessment to help inform future marketing initiatives.

Compliance & Risk Management

• Ensure comprehensive compliance with alcohol service laws, food safety standards, labor regulations, health department requirements, MadTree policies, wage and hour laws, tip reporting, safety protocols, and emergency procedures with proper documentation and reporting.
• Resolve employee and guest conflicts through service recovery and implement changes as directed by leadership.

Community Impact & Values

• Model MadTree's commitment to community impact by actively connecting daily operations to the company's purpose of connecting people to nature and each other, helping FOH and BOH teams understand how their work contributes to building a better community.
• Lead by example in MadTree Impact initiatives through enthusiastic participation in minimum 16 hours of annual paid volunteer work while facilitating team engagement and creating opportunities for all departments to contribute to local sustainability and community efforts.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.

• 5+ years of professional hospitality management experience required
• Experience opening new locations, leading cross-functional teams of 30+ people, and managing sale volumes of $3M+ annually strongly preferred.
• ServSafe PIC/Manager certified.
• Proficiency with restaurant management platforms including R365, Toast, Google Suite, etc required.

IMPORTANT SKILLS AND ABILITIES:

• Ability to work nights and weekends as needed; typically, 50-55 hours per week.
• Positive attitude and strong desire to be helpful with a friendly, service-orientated mindset to be in the service of guests and staff at all times.
• Effective and frequent communication with management and support staff, regardless of department, location, or shift.
• Strong skills in time management and organization with the ability to prioritize tasks and work under pressure.
• Comfort with working independently, multitasking, and maintaining efficiency and productivity.
• Advanced knowledge of financial and general math concepts and proficiency with Excel/Google Sheets.

PHYSICAL REQUIREMENTS:

• Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl, climb, talk, hear, and smell.
• Ability to occasionally lift and/or move up to 50 pounds and frequently reach with hands and arms to handle objects, tools, or controls.
• Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The work environment is usually that of a bar, restaurant, and brewery.
• The employee occasionally works with hazardous materials.
• The employee occasionally works on wet floors and with wet equipment.

The pay range for this role is:

69, ,700 USD per year(Cincinnati, OH)