Senior Account Manager - San Mateo - Star Elevator Inc.

    Star Elevator Inc.
    Star Elevator Inc. San Mateo

    21 hours ago

    $80,000 - $140,000 (USD) per year *
    Description

    Company Description

    Star Elevator Inc. has proudly provided top-notch service and modernization of commercial elevators across the San Francisco Bay Area since 1982. From Class A office buildings to small apartment buildings to large government offices and hotels, the company manages over 2,700 elevator units across the region, covering San Francisco, the Peninsula, San Jose, the East Bay, Marin, Sonoma, Santa Rosa, and Sacramento. Certified as a Qualified Conveyance Company with active licensing, Star Elevator is committed to delivering exceptional work and excellent customer service. As an Equal Opportunity Employer, we foster an inclusive and diverse workplace free from discrimination, welcoming applicants from all backgrounds.

    Role Description

    This is a full-time role for a Senior Account Manager based in the San Francisco Bay Area. The Senior Account Manager will be responsible for building and maintaining client relationships, managing accounts to ensure customer satisfaction, overseeing service delivery, and identifying new business opportunities. Responsibilities include negotiating contracts, monitoring contract performance, addressing service issues, and fostering strong partnerships with clients to promote business growth and retention.

    Qualifications

    • Demonstrated experience in account management, client relationship management, and contract negotiation
    • Proficiency in service delivery management and troubleshooting customer-related issues
    • Strong communication, interpersonal, and organizational skills
    • Strategic thinking and business development acumen
    • Proficient in using CRM software and other business management tools
    • Ability to collaborate effectively across teams to ensure customer satisfaction
    • Proven track record of meeting or exceeding performance goals
    • Relevant experience in elevator service, construction, or B2B industries
    • Bachelor's degree in Business, Marketing, or a related field (or equivalent professional experience)
    * This salary range is an estimation made by beBee
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