Client Order Specialist - Longmont, CO
1 day ago
Job description
The Client Order Specialist (COS) is a key member of the Client Order Management team, and is often client-facing alongside their COM, New Business, and Client Success teams. The COS is responsible for providing exceptional service to Wiland clients and the Directors/VPs in key functional areas to deliver Wiland solutions to clients - from strategy through delivery. The COS will interface and act as a liaison across Audience and Delivery Solutions, managing timelines and checkpoints, evaluating and coordinating the fulfillment of client models and orders. COS's must have a keen eye for detail, be a quick study and have the ability to juggle multiple concurrent tasks while maintaining accuracy and schedules.
ESSENTIAL FUNCTIONS
- Maintain quality and productive relationships with the clients, departments and client service teams, providing key support for assigned accounts and Client Success Directors; acting as back up and partner to Client Success Directors.
- Own model lifecycle tracking and make timeline decisions for model rebuilds for Clients.
- Own compilation of results and make recommendations for individual Client Success Director's books of business.
- Assist assigned Client Success Directors who are remote or traveling. Serve as liaison to clients and interoffice departments when team is 'on the road'
- Primary contact across internal departments to keep solutions moving through the system.
- Create and manage model development schedules and inputs, in partnership with Client Success Director and Analytics.
EXPERIENCE, EDUCATION & QUALIFICATIONS
- Bachelor's degree or equivalent work experience. Must be able to produce college transcripts showing minimum 3.0 GPA if applicable.
- Experience in the Marketing and Digital industry preferred.
- Positive client service experience preferred.
- Minimum 2+ years' experience with Microsoft software products and research capabilities on the Internet.
- In-depth Excel skills (pivot table skills a must, v-lookup skill nice to have)
- Excellent written and verbal communication skills.
ADDITIONAL DETAILS
- Location: Remote (Colorado preferred)
- Department: Client Order Management
- Compensation Range: $50,000 - $60,000. Total compensation for this role also includes a variable component.
- Our benefits include: Medical, Dental, and Vision Coverage, 401(k) Retirement Savings Plan with Company Matching, Flexible Time Off Program, Paid Company Holidays, Flexible Spending Accounts with Health and Dependent Care Options, Paid Parental Leave, Short- and Long-Term Disability Plans, Basic and Voluntary Life Insurance, and more.
- Must be a US citizen or authorized to work in the United States.
- Wiland is an equal opportunity employer.
- Click here for a description of the types of personal information we collect from applicants and employees and how we use it.
Apply Now
We want to learn more about you We are seeking bright, exceptional professionals who are looking to join a growing, talented team of data-driven marketing innovators. Please submit your application using the button below. We will be accepting applications until the posted application deadline of March 16, 2026.
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