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    Representative - Count Room - Chicago, United States - Bally's Dover Casino Resort

    Bally's Dover Casino Resort
    Bally's Dover Casino Resort Chicago, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Summary:

    As the Count Room Representative, you provide manual and mechanical assistance to verify the contents of the drop boxes.

    Duties and Responsibilities:

  • Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
  • Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
  • Adhere to all policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
  • Collect and count revenue from various drop sources per the company's internal controls and departmental guidelines
  • Count, sort, and organize all currency, coins, coupons, chips, and paperwork from the drop container; strap and hand-stamp money bundles; delivers to cashiers as applicable
  • Retrieve drop boxes from the storage area and appropriately store all boxes and carts
  • Load currency counters, utilize the counter interface, and collect, sort, and reconcile funds
  • Enters count information into applicable software applications
  • Load appropriate boxes into carts and pushes and pull carts to designated areas for transportation to the casino floor
  • Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
  • Perform other duties as assigned

    • Qualifications:

  • Must be 21 years of age or older
  • Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
  • Must have a high school diploma or equivalent
  • Must be able to work various shifts, including weeknights, weekends, and holidays
  • Six months of experience in money handling experience preferred
  • Must have excellent communication and interpersonal skills
  • Must have excellent customer service skills
  • Must be proficient in using a 10-key calculator and other office equipment
  • Must have above-average math skills to count money accurately and quickly

    • Physical Demands:

  • Regularly required to see, talk, hear, walk, and stand
  • Frequently required to use hands to handle, feel, and reach
  • Occasionally required to sit or stoop
  • Must occasionally lift and or move up to 100 pounds
  • Frequently required to push and pull heavy carts across the casino floor and back of house area

    • Work Environment:

    The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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