Crowne Plaza College Park- Sales - Greenbelt, United States - Remington Lodging & Hospitality
Description
JOB DESCRIPTION
Support the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations.
Responsibilities:
- Support the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations.
- Provide telephone, message support for the department, and respond to inquiries in a timely, clear and pleasant manner.
- Exercise decisionmaking skills to direct requests both internal and external.
- Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
- Assist the Sales & Catering team with the preparation of contracts, proposals and addendums, track the completion status, and keep files up to date.
- Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork.
- Handle reservations for VIP guests and clients.
- Ensure that all arrangements, including upgrades and amenities, are handled properly.
- Coordinate with other departments through verbal and written instructions.
- Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
- Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
- Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
- Complete additional projects as assigned.
- Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.
- Assists front office team, General Manager and sales team with corporate reservations.
- Assist the Sales & Catering Team with the Resume & BEO Packets for Staff Meeting.
- Prepare and submit purchase orders through iBuy.
- Submit Meeting Planner Hilton Honor Points.
- Send out MPSI Surveys to the team.
- Assist or spearhead the coordination of internal sales events.
- Take sales meeting minutes and distribute.
Requirements:
Skills/Knowledge
Required:
- Must be selfdirected, motivated and demonstrate intuitive customer service and interpersonal skills.
- Effectively deals with internal and external customers, with high levels of patience, tact and diplomacy.
- Communicates clearly, concisely, and openly in all interactions.
- Has exceptional attention to detail, organizational, analytical and time management skills.
- Multitasks and prioritizes in a fastpaced work environment being able to stay focused.
- Exercises sound judgment; evaluates situations and utilizes appropriate and creative resources to solve problems.
- Is technologically savvy, with a working knowledge of Microsoft Office, Delphi FDC and OnQ Preferred. Able to assist with our social media posts.
- Contribute creativity when organizing client events and sales blitzes.
- Must be able to meet deadlines, exercise sense of urgency and know how to prioritize.
- Must be able to adapt in a changing environment and demonstrate professional attitude.
Education:
High School Diploma required, Bachelor's Degree preferred
Experience:1-2 years administrative support experience, additional hotel front desk experience is preferred
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