- Mediate and advocate with landlords on behalf of clients to create housing solutions.
- Assist clients in finding and using available housing aid programs.
- Set up personalized goal plans with clients, based on thorough needs assessments and self-sufficiency objectives.
- Facilitate adherence to budget and case management plans through housing and budget counseling sessions.
- Establish and maintain communication among involved parties like tenants, landlords, and relevant social service agencies.
- Provide information and referrals for support services.
- Utilize knowledge of lease contracts to educate individuals about their rights and obligations.
- Offer direct case management, home visits, and follow-up services to ensure housing stability and progress towards self-sufficiency.
- Maintain accurate case notes and client files.
- Ensure client confidentiality.
- Transport clients as necessary within safety protocols.
- Assist in preparing required reports as directed.
- 2-year post-secondary education required, Bachelor's Degree in Social Work preferred.
- 1 year of relevant experience necessary.
- Bilingual in English and Spanish.
- Strong communication, mediation, and writing skills.
- Organizational and detail-oriented with ability to handle a demanding workload.
- Commitment to Housing First Philosophy.
- Knowledge of tenant's rights, case management best practices, and budgeting.
- Familiarity with social service agencies and community programs.
- Computer proficiency, especially in Microsoft Office suite.
- Belief in empowering others, fostering growth, and building trust.
- Collaborative work ethic with service providers.
- Valid driver's license and reliable transportation.
- Willingness to travel throughout Lancaster city and county.
- Adherence to Tenfold's Core Values: Empowerment, Innovation, Integrity, Diversity, Equity and Inclusion, Teamwork.
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CHAP Case Manager - Lancaster, United States - Tenfold
Description
Job Description
JOB TITLE: Case Manager
Program: CHAP (Comprehensive Housing Assistance Program)
Date Written/Revised: February 2022
Basic Functions:
To offer housing support, budget counseling, and case management to clients referred to our program, which is in partnership with Penn Medicine/Lancaster General Health.
Essential Functions:
Other Functions:
1. Enter data into HMIS system.
2. Keep comprehensive documentation of activities and paperwork.
3. Take on additional assigned responsibilities.
Supervision Exercised: None
Supervision Received: Reports to Program Manager
Minimum Knowledge, Skills and Abilities:
Classification: Regular Full-Time Employment - full-time staff eligible for benefits after meeting requirements per Personnel Policies Handbook.
