Front Desk Supervisor - Margate City, United States - Islandhouse Condominiums

Description

The Front Desk Shift Supervisor is responsible for upholding the Island House standards and assisting the General Manager and administrative offices.

• Implement and maintain superior client/resident service and philosophy which serves as a guide to desk agents.
• Provide consistent, superior customer service when greeting owners, residents, and guests.
• Responsible leader and trainer to front desk team ensuring they are mentored, supported, and empowered to always provide the highest quality of service.
• Review customer satisfaction through reviews and direct customer contact.
• Act as Manager on Duty for first line of support for services needed.
• Ensure all guest opportunities are followed up quickly, efficiently, and courteously, and completed to satisfaction of the owner and that service obstacles are identified and resolved.
• Oversee the workload and schedule of the front desk team, assign tasks and responsibilities as needed to meet the needs of our residents.
• Maintains monitors and prepares resident requirements, keeping information up to date and relays information as needed.
• Enforces all check and credit processes and policies.
• Maintain master key control and key management system.
• Assist in all interviewing, hiring, and training of front desk agents, ensuring that they meet the Condominium standards of service.
• Provide support and step in as needed so that the Front Desk staff may quickly and effectively respond to resident requests and issues.
• Assure all staff remain uptodate and familiar with procedures, activities at the Hotel, local attractions, current events, and other information to provide accurate information.
• Ensure compliance to departmental Standard Operating Procedures, assist with training and mentoring to increase staff knowledge and ability to perform well.
• Conduct periodic checks and training on safety and emergency policy and procedures, ready to act and lead should the need arise.
• Other duties as assigned.

• Minimum of 2 years prior front office experience required.
• Minimum 1year of departmental management or supervisory experience in the front office.
• Ability to manage and lead each discipline of the department independently.
• Prior credit card/transaction handling experience necessary.
• Good problem solving and conflict resolution skills.
• Positive resident/owner and associate relations skills.
• Ability to communicate effectively with the public and other Team Members.
• Superior user capabilities in computer software products including Microsoft Office Suite
• Flexible schedule to work mornings, evenings, weekends, and holidays.

• 8 hour shift
• Evenings as needed
• On call
• Weekends as needed

• Inperson

• Margate City, NJ 08402: Relocate before starting work (required)