French Bilingual - Cranberry Township, United States - Genesis10

Description

Genesis10 is seeking a French Bilingual Service Analyst Associate I for a hybrid 4-month contract position with a leading client in Cranberry Township, PA.

This role pays $22.50 /hour W2 based on experience.

Candidates applying must be a US Citizen or Green Card Holder and able to work on a W2 basis directly with Genesis10.

Job Duties:

The IT Service Analyst I (ISAI), located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues.

Identifies, researches, and resolves technical problems.
Responds to telephone calls, emails, and personnel requests for technical support.
Performs pro-active monitoring of client's computer systems through appropriate tools.
Documents, tracks, and monitors problems to ensure timely resolutions.
Works directly with customers on resolving problems that typically take greater time and experience to resolve.
Participates in various projects to monitor and improve responsiveness to customer.
Plans and monitors goals.
Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues.


Requirements:
Bilingual language skills (French) required.
A 2-year degree in Information Technology, or related discipline
1-3 years technical support experience in a computer-related area
Knowledge of commonly used concepts, practices, and procedures in the related field
Working knowledge of related ITIL standards or best practices
Intermediate knowledge of infrastructure support components Standard desktop, tools & utilities
Server operating systems, tools & utilities
IT networks and voice services
IT security and Disaster recovery
Process control and monitoring
Call Center technologies

Attend to Detail
Communicate and Share Information
Manage Complexity
Solve Problems
Take Responsibility

Preferred Experience: 1 year of experience in our Global IT Service Desk function is highly preferred
Advanced troubleshooting skills

• Successful completion of the IT Entry Logic and Problem Solving Test

Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
Strong analytical, communication, problem solving, and organizational skills
Ability to work without close supervision while ensuring that tasks are done effectively and consistently
Strong verbal communication skills, including the ability to document operations procedures
Ability to effectively work independently or in a team environment
Ability to effectively interact with a diverse user base
Availability to work rotating shifts and holidays
Ability to work in an office or retail store environment with sensitivity for safety and physical security

If you have the described qualifications and are interested in this exciting opportunity, apply today


About Genesis10:
Ranked a Top Staffing Firm in the U.S.

by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles.

With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below.

If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others.

To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer.

Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Genesis
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