- Prioritize and facilitate support issues, including Break-Fixes, Site Projects, IT initiatives, and Compliance activities, while also handling administrative functions to coordinate site activities.
- Act as a "site advocate," resolving issues promptly and efficiently, and taking ownership of larger issues until resolution is achieved.
- Develop strong relationships with site leaders and the user base, monitoring user experience and providing C-Level support for incidents and requests.
- Drive the adoption of new technologies to meet business needs, serving as a thought leader for IT strategies and solutions and establishing relationships with key partners to drive solutions.
- Assist managing the planning and execution for IT projects in your region, coordinating with local parties to inform them of new technologies.
- Promote, enforce, and occasionally create IT policies, processes, and standards, maintaining high professional ethics and delivering world-class IT services.
- Maintain a continuous learning mindset, staying updated on new technologies and trends in the field.
- Bachelor's degree in computer science or related field, or equivalent experience.
- IT Support Certifications (Microsoft, A+, etc.).
- Working experience with Microsoft products.
- Proficiency in WAN, LAN topology, and support.
- Ability to install, configure, and set up workstations, servers, and printers.
- Physical ability to rack and stack IT equipment across multiple locations and willingness to walk long distances based on site requirements.
- Possession of a driver's license (preferably with own transportation).
- Fluent in spoken and written English.
- Proficient in Microsoft Office/O365 applications, with Visio skills preferred.
- Working experience with the Avaya phone system (optional).
- 5-10 years of proven experience in IT customer support and business partnership.
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IT Specialist - Sistersville, United States - Red Shift
Description
Details:
We are currently recruiting for an IT Specialist near Sistersville, WV to provide essential technical support, enabling users across multiple locations to carry out their business activities seamlessly. This role involves ensuring that IT issues are promptly escalated to the appropriate support teams with a sense of urgency. As a self-driven individual, you will take ownership of solution and project management for new technologies, collaborating with site leadership, key business personnel, IT Subject Matter Experts (SMEs), and technology partners.
Responsibilities of the IT Specialist will include:
Details:
Qualifications of the IT Specialist:
To see a full listing of all our open positions, please visit:
redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.
