Jobs
>
Mayfield Heights

    Field Technical Service Specialist - Mayfield Heights, United States - Welbilt Inc

    Welbilt Inc
    Welbilt Inc Mayfield Heights, United States

    2 weeks ago

    Default job background
    Description
    Job Description

    We are Garland We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

    As Technical Service Specialist - you will provide office and field-based technical support for assigned product lines including, diagnostic assistance, technical training, customer operational training, key account support, escalation resolution and rollouts/market tests. This position will required mandatory participation in afterhours on call rotation.

    Reporting directly to the Assistant Manager Technical Service, this position will be tied to our Mayfield Heights, OH facility but may work remotely from the US.*

    Major Accountability
    • Answer technical assistance inquiries from service agents, sales, and customers.
    • Extensive domestic travel to support customer/product issues, field or market tests, and service agent training.
    • Participate on cross functional meetings such as NPI, NPL, EIM and others as assigned.
    • Identifies, develops, and formats literature and training curriculum content.
    Key Tasks And Responsibilities
    • Respond in a timely manner to technical assistance inquiries from service agents, sales, and customers.
    • Regional and International travel to: Support customer/product issues in the field. Provide technical assistance in the field. Support and execute Key Customer roll-out plans and/or market tests. Train and support service agents on current and new product/equipment. Passport required.
    • Work closely with Technical Service Representatives, Sales Departments, the Customer Service Manager to ensure prompt and efficient handling of escalated service and Key Customer issues.
    • Participate on cross functional meetings such as NPI, NPL, EIM and others as assigned.
    • Identify, monitor, and report major field quality/service issues, log data and report out to engineering, quality, and product management.
    • Identify, develop, and format literature and training curriculum content.
    • Mentors and coaches lower-level technical resources.
    Specialized Skills, Knowledge, And Abilities
    • Associate's degree; preferably in Engineering or related field; with a minimum of two years of technical service experience is required. Will consider a minimum of six years of experience servicing foodservice refrigeration equipment in lieu of education.
    • Prior experience working in Beverage, foodservice or HVAC/commercial refrigeration and electrical technical service.
    • Data analysis, time management, knowledge regarding commercial catering equipment and their use.
    • Proficiency in the use of electrical and gas pressure measuring equipment for diagnostics.
    • CFESA certification is preferred.
    • Ability to communicate with tact effectively - written and verbal.
    • Strong customer service and interpersonal skills.
    • Familiar and able to work with Microsoft Office programs: Word, Excel and Outlook.
    • Ability to travel domestically - up to 10% of the time.
    • Willing and able to work on-call (on a rotating basis) for calls after hours, as required.
    Our Benefits:

    We believe that our people our one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:
    • Competitive wage
    • Healthcare (medical, dental, vision)
    • 401(k) savings plan
    • Wellness Program
    • Supplemental Health Plans
    • Employee Assistance Program
    • Training and Development
    • Tuition Assistance
    • Holiday Pay opportunities
    • Employee discounts
    • Paid Time Off (PTO)
    • On-the-job training and skills development
    • Basic Life Insurance
    • Leave Program
    • Employee Events and more...
    *Mayfield Heights, Ohio specializes in providing customer and technical support for our award-winning Welbilt brands - Cleveland, Convotherm, Garland, Lincoln, Merrychef, and Merco. These world class product lines create steam cooking equipment, including kettles, skillets, combi, ovens, rotisseries, convection steamers, cook/chill systems and hot-holding equipment. The facility in Mayfield Heights, OH is a division of Ali Group.

    For more information about Garland, visit

    To explore more Career opportunities at Welbilt, visit

    Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

    #Garland

    #LI-Remote
  • AAA East Central

    Retail Service Specialist

    1 week ago

    AAA East Central Solon, United States Full time

    Retail Service SpecialistAAA East Central has a full-time Retail Service Specialist opportunity available in our Avon branch. The hours of operation at this location are Monday through Friday 9:00am – 6:00pm and Saturday 9:00am – 2:00pm. · We are looking for someone who will thri ...

  • AAA East Central

    Retail Service Specialist

    1 week ago

    AAA East Central Avon, United States Full time

    Retail Service SpecialistWe are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting opportunity in our branch network and ideal for candidates interested in working in a teamwork environment with AAA ...

  • Cleveland Clinic

    Patient Service Specialist

    3 weeks ago

    Cleveland Clinic Mayfield Heights, United States

    Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, re ...

  • Cleveland Clinic

    patient service specialist

    2 weeks ago

    Cleveland Clinic Mayfield Heights, OH, USA, United States

    Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, re ...

  • Cleveland Clinic

    patient service specialist

    3 weeks ago

    Cleveland Clinic Mayfield Heights, OH, USA, United States

    Join Cleveland Clinic's Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital has been recognized as one of the top hospitals in Ohio. Here, you will work with and learn f ...

  • Cleveland Clinic

    Patient Service Specialist

    1 week ago

    Cleveland Clinic Mayfield Heights, United States

    Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, re ...

  • Cleveland Clinic

    patient service specialist

    3 weeks ago

    Cleveland Clinic Mayfield Heights, OH, USA, United States

    Join Cleveland Clinic's Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital has been recognized as one of the top hospitals in Ohio. Here, you will work with and learn f ...

  • Neptune Enterprises

    Social Services Specialist

    3 days ago

    Neptune Enterprises Macedonia, OH, United States Freelance

    **At the heart of our work at AWO is always the person, for 100 years now** · Seniors, families, children and young people, as well as people with disabilities - AWO is committed to these people every day with heart. In all areas of work, we offer specialists and support staff nu ...

  • S&T Bank

    Retail Services Specialist

    1 week ago

    S&T Bank Portage, United States

    Portage: 737 Main Street, Portage, PA 15946 · Work Days and Expected Hours: · Monday - Thursday: 8:30 AM - 5:00 PM · Friday: 8:30 AM - 6:00 PM · Saturday: 9:00 AM - 12:00 PM · (Must be flexible around branch hours) · Function: Operates a customer service window to provide custome ...

  • SilverTech

    Job in Switzerland: IT Services Specialist

    3 weeks ago

    SilverTech Montrose-Ghent, United States

    Job in Zurich: Responsibilities * Support in coordinating and ensuring a secure, stable, and high-performing ICT operation with a focus on information security topics * Project and sub-project management in the areas of IT and business IT alignment * Independent analysis, plannin ...

  • Cleveland Clinic

    Patient Service Specialist

    2 weeks ago

    Cleveland Clinic Beachwood, United States

    Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, re ...

  • Cleveland Clinic

    Patient Service Specialist

    9 hours ago

    Cleveland Clinic Beachwood, United States

    Join Cleveland Clinic's Beachwood Family Health and Surgery Center where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Beachwood Family Health and Surgery Center provides the communities in and around Cuyaho ...

  • Cleveland Clinic

    Patient Service Specialist

    1 week ago

    Cleveland Clinic Beachwood, United States

    At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives ...

  • Cleveland Clinic

    Patient Service Specialist

    6 days ago

    Cleveland Clinic Beachwood, United States

    Join Cleveland Clinic's South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County ...

  • Cleveland Clinic

    Patient Service Specialist

    3 weeks ago

    Cleveland Clinic Beachwood, United States

    At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives ...

  • Cleveland Clinic

    Patient Service Specialist

    1 week ago

    Cleveland Clinic Beachwood, United States

    At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives ...

  • Golden Reserve LLC

    Client Services Specialist

    1 week ago

    Golden Reserve LLC Beachwood, United States

    Golden Reserve is looking for an experienced Client Services Specialist (CSS) for our location in Pepper Pike. Our CSS is a mix of a Paraplanner and Client Services Coordinator. Unlike other financial institutions, this is NOT an administrative role.As a CSS, you would be respons ...

  • Innovative Refrigeration Systems

    Onboarding Specialist

    1 week ago

    Innovative Refrigeration Systems Lyndhurst, United States

    **Onboarding Specialist** · **Innovative Refrigeration Systems, Inc**. is looking for a results-oriented** Onboarding Specialist** in Lyndhurst, VA. In this role, you will guide new hires through a seamless onboarding process, ensuring their successful integration into our organi ...

  • XPO

    Local Account Executive

    1 week ago

    XPO Lyndhurst, United States Full time

    Solutions driven success. · XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to le ...

  • Innovative Refrigeration Systems

    Quality Control

    2 weeks ago

    Innovative Refrigeration Systems Lyndhurst, United States

    **Innovative Refrigeration Systems, Inc.** is a premier custom design build contractor for industrial refrigeration systems, providing design, fabrication, construction, commissioning, and service in-house. · The **Quality Specialist** will work on our quality team conducting qua ...