Jobs
>
Front Desk Agent
>
Seattle

    Front Desk Agent - Seattle, United States - Residence Inn Tukwila

    Residence Inn Tukwila
    Residence Inn Tukwila Seattle, United States

    3 weeks ago

    Default job background
    Description

    Compensation Type: Hourly Highgate Hotels:

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location:

    Residence Inn Tukwila

    16201 W. Valley Hwy Tukwila, WA 98188 Overview:

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.

    • Hourly Rate: $20.29 per hour
    Responsibilities:
    • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
    • Follow all cash handling and credit policies.
    • Be aware of all rates, packages and special promotions as listed in the Red Book.
    • Be familiar with all in-house groups.
    • Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    • Be familiar with hospitality terminology.
    • Have knowledge of emergency procedures and assist as needed.
    • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Be able to complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Maintain and market promotions and guest programs.
    • Maintain a clean work area.
    • Assist guests with safe deposit boxes.
    Qualifications:
    • College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • High School diploma or equivalent required.
    • Computer experience required.
    • Customer Services experience preferred.
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to cross-train in other hotel related areas.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.
  • Hilton Hotels & Resorts

    Front Desk Agent

    2 weeks ago

    Hilton Hotels & Resorts Seattle, United States

    · . A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible Hotel, International, Agent, F ...

  • The Kimpton Hotel & Restaurant Group, LLC

    Front Desk Agent

    3 weeks ago

    The Kimpton Hotel & Restaurant Group, LLC Seattle, United States

    Kimpton Hotel Vintage Downtown Seattle We are looking for a motivated individual to join our Hotel Monaco Front Desk Team The pay for this role is $22/hour PERKS, BENEFITS (keep reading to learn more) Benefits and Perks: Affordable medical/dental/v Front Desk, Agent, Operations, ...

  • Hilton Hotels & Resorts

    Front Desk Agent

    1 week ago

    Hilton Hotels & Resorts Seattle, United States

    · . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Hotel, Agent, Front Desk, Gue ...

  • Accor

    Front Desk Agent

    3 weeks ago

    Accor Seattle, United States Full time

    · Company Description · Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont ...

  • Hilton Hotels & Resorts

    Front Desk Agent

    3 weeks ago

    Hilton Hotels & Resorts Seattle, United States

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Hotel, Agent, Front Desk, Guest ...

  • Lodging Dynamics

    Front Desk Agent

    6 days ago

    Lodging Dynamics Seattle, United States

    The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashi Front Desk, Hospitality, Agen ...

  • Fairmont Hotel

    Front Desk Agent

    3 weeks ago

    Fairmont Hotel Seattle, United States

    Fairmont Hotel - JobID: REF15605Q [Guest Service / Concierge] As a Front Desk Agent at Fairmont Hotel, you'll: Greet, check in and settle guest accounts while ensuring all service standards are followed; Assist guests regarding hotel facilities in an informative and helpful way; ...

  • MCR Hotels

    Front Desk Agent

    2 weeks ago

    MCR Hotels Seattle, United States

    Front Desk Agent Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America Req 6394 Wednesday, May 1, 2024 The Front Desk Agent at the Residence Inn by Marriott Seattle SeaTac Airport is responsible for providing overall positiv ...

  • FAIRMONT

    Front Desk Agent

    1 week ago

    FAIRMONT Seattle, United States

    Job Description · Job DescriptionCompany Description · Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming ...

  • MCR Hotels

    Front Desk Agent

    1 week ago

    MCR Hotels SeaTac, United States

    The Front Desk Agent at the Residence Inn by Marriott Seattle SeaTac Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and eff ...

  • CSM Corporation

    Front Desk Agent

    5 days ago

    CSM Corporation Seattle, United States

    ** Front Desk Agent l Full Time l Part Time** · **Job Category****:** Front Office **Requisition Number****:** FRONT004887 Showing 1 location **Job Details** · **Description** · **Benefits:** · $500 signing bonus after 90 days · Full Time associates qualify for (Medical, Den ...

  • Kimpton Hotel

    Front Desk Agent

    1 week ago

    Kimpton Hotel Seattle, United States

    Front Desk Agent Kimpton Hotel Vintage Downtown Seattle We are looking for a motivated individual to join our Hotel Monaco Front Desk Team The pay for this role is $22/hour + PERKS, BENEFITS (keep reading to learn more) Benefits and Perks: Affordable medical/dental/vision plans f ...

  • InnVentures IVI LP

    Front Desk Agent

    1 week ago

    InnVentures IVI LP Seattle, United States

    **Residence Inn Seattle Lake Union is thrilled to offer following benefits** · **Signing Bonus of up to $1,000** · **Competitive Pay** · **Affordable Health Care for employee and dependents** · **Complimentary parking for employees** · **Discounted Bus Pass** · **OUR STORY: ...

  • Choice Hotels

    Front Desk Agent

    1 week ago

    Choice Hotels Seattle, United States

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories ...

  • Highgate Hotels

    Front Desk Agent

    1 week ago

    Highgate Hotels Seattle, United States

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individua ...

  • MCR Hotels

    Front Desk Agent

    1 week ago

    MCR Hotels Seattle, United States

    · Front Desk Agent · Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America · Req #6394 · Wednesday, May 1, 2024 · The · Front Desk Agent · at the · Residence Inn by Marriott Seattle SeaTac Airport · is responsible for provi ...

  • LEGACY HOSPITALITY

    Front Desk Agent

    3 weeks ago

    LEGACY HOSPITALITY Seattle, United States

    Job Class: Non-Exempt Reports / To: Front Office Manager · POSITION SUMMARY: · The Front Desk Agent is responsible is responsible for assisting guests with check-in/out procedures in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and se ...

  • MCR Hotels

    Front Desk Agent

    5 days ago

    MCR Hotels Seattle, United States

    · Front Desk Agent · Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America · Req #6852 · Tuesday, May 28, 2024 · The Front Desk Agent at the Residence Inn by Marriott SeaTac Airport is responsible for providing overall posi ...

  • Motel 6 -- Seattle

    Front Desk Agent

    3 weeks ago

    Motel 6 -- Seattle Seattle, United States

    Front Desk Agent · Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to Motel 6 Brand Standards policy. Directs other employees and prioritizes job duties when General Manager is away from th ...

  • LEGACY HOSPITALITY

    Front Desk Agent

    3 weeks ago

    LEGACY HOSPITALITY Seattle, United States

    Job Class: Non-Exempt Reports / To: Front Office Manager · POSITION SUMMARY: · The Front Desk Agent is responsible is responsible for assisting guests with check-in/out procedures in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and ...