Jobs
>
Kittery Point

    Computer Support Specialist - Kittery, United States - CGI

    CGI
    CGI Kittery, United States

    6 days ago

    Default job background
    Full time
    Description

    Position Description:

    CGI is a team of business, strategy and technology professionals who bring operational experience and a value-driven methodology to help our clients make the best decision for their mission. CGI is seeking a Computer Support Specialist to support a Navy organization responsible for providing integrated logistics, engineering, information technology expertise, and a range of products and services to all facets of the Navy's worldwide logistics support structure.

    The Computer Support Specialist will be responsible for supporting the IT Manager through helpdesk support at various levels but, primarily tiers 1 and 2 support, working with non-technical end-users to obtain technical independence and ensure their ability to perform in a mission-driven organization.

    Your future duties and responsibilities:


    • Self-assign, Update, Status, Escalate, and Resolve incidents for self and team.

    • Capture details of actions performed on all incidents through active listening and asking questions.

    • Follow up on un-resolved team member incidents for completion and close/merge these incidents.

    • Create and deliver reports on help desk incidents, license assignment, Active/Disabled accounts, and metrics of interest.

    • Update and maintain employee group memberships e.g., (O Groups, Distribution List Membership, Azure AD Single Sign on Groups, Microsoft Multifactor Authentication).

    • Provision/Troubleshoot/Remediate/Deliver/Maintenance (computing hardware, software, employee accounts and workspaces) following operating procedures and checklists.

    • Meet with new employees in person and virtually on respective first day of employment for onboarding and IT equipment/procedure acclimation.

    • Provide reassurance to end users and team members when delivering solutions and diagnosing problems.

    • Analyze historical ticket information to determine areas of focus to possibly automate the resolution.

    • Support Cape Fox technical initiatives regardless of physical location, provide in person and remote support.

    Required qualifications to be successful in this role:


    • Associate degree in information technology/Computer Science or equivalent relevant years of experience with some education.

    • 2 – 3 Years of relevant experience.

    • Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders.

    • Excellent analytical and problem-solving skills.

    • Excellent oral and written communication skills.

    • Excellent interpersonal skills to interact with team members, customers and support personnel.

    • U.S. Citizenship is required.

    • Clearance - Secret (IT-II) Required.

    Desired Skills:

    • Ability to report metrics such as: Help Desk Incidents, License Assignments, Active/Disabled Accounts e.g., M, and Active Directory.

    • Self-motivated with minimal oversight.

    CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $65, - $92,.

    #CGIFederalJobs
    #LI-LB1
    #DEF
    #ClearanceJobs

    Skills:

  • Customer Service & Support
  • Active Directory
  • Help Desk/IT Services
  • License Management
  • Kittery Trading Post

    Fishing Support Specialist

    4 days ago

    Kittery Trading Post Kittery, United States

    Seasonal_ · As a Fishing Support Specialist, you will be expected to assist customers in finding merchandise and making buying decisions. Your training will allow you to help select, size, and outfit customers to an array of specialized equipment for their outdoor adventure needs ...

  • Complete Staffing Solutions

    IT Support Specialist

    3 weeks ago

    Complete Staffing Solutions Kittery, United States

    2 weeks ago · Be among the first 25 applicants · Complete Staffing Solutions provided pay range · This range is provided by Complete Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. · Base pay range · $62 ...

  • Complete Staffing Solutions

    IT Support Specialist

    3 weeks ago

    Complete Staffing Solutions Kittery, United States

    2 weeks ago · Be among the first 25 applicants · Complete Staffing Solutions provided pay range · This range is provided by Complete Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. · Base pay range · $62 ...

  • Barton & Gray Mariners Club

    IT Support Specialist

    2 weeks ago

    Barton & Gray Mariners Club Portsmouth, United States

    Job Description · Job DescriptionBarton and Gray Mariners Club has revolutionized yachting with a fleet of 80+ Hinckley and custom vessels serving a private membership in harbors along the East Coast and Great Lakes.Our growing team is looking for an experienced IT Support Specia ...

  • MaineHealth

    Peer Support Specialist

    2 weeks ago

    MaineHealth Biddeford, United States

    Supporting the Biddeford Community · Peer Support Specialists provide one-on-one support to people in the community, at their homes, and/or at the location where the peer supporter works. Peer Support Specialists also provide group facilitation in various topics related to the se ...

  • University of New England

    Technical Support Specialist

    2 weeks ago

    University of New England Biddeford, United States

    Looking to start a career in IT? ITS at UNE may be the perfect fit for you Join our User Services team, who provide first-line IT support to Faculty, Professional Staff, and Students on our Biddeford, Portland, and Tangier campuses. We collaborate as an exceptionally cohesive tea ...

  • qualified

    Tech Support Specialist

    6 days ago

    qualified Byfield, United States

    Duties: · **Skills**:Customer Service · Asset Management · Materials Handling · Technical Troubleshooting · Time Management · Windows Support · Associates degree PREFERRED or HS diploma/GED and equivalent experience may be considered. · **Job Type**: Contract · Experience level: ...

  • CGI

    Computer Support Specialist

    5 days ago

    CGI Kittery, United States

    Computer Support Specialist - Active Secret Clearance REQUIRED · Category: Business Consulting, Strategy and Digital Transformation · Main location: United States, Maine, Kittery · Position ID:J · Employment Type: Full Time · Position Description: · CGI is a team of business, ...

  • CGI Technologies and Solutions, Inc.

    Computer Support Specialist

    6 days ago

    CGI Technologies and Solutions, Inc. Kittery, United States

    **Computer Support Specialist - Active Secret Clearance REQUIRED** · **Category:** Business Consulting, Strategy and Digital Transformation · **Main location:** United States, Maine, Kittery · **Position ID:** J · **Employment Type:** Full Time · **Position Description:** · ...

  • CGI Technologies and Solutions, Inc.

    Computer Support Specialist

    1 week ago

    CGI Technologies and Solutions, Inc. Kittery, United States

    **Computer Support Specialist - Active Secret Clearance REQUIRED** · **Category:** Business Consulting, Strategy and Digital Transformation · **Main location:** United States, Maine, Kittery · **Position ID:** J · **Employment Type:** Full Time · **Position Description:** · ...

  • CGI Group, LLC

    Computer Support Specialist

    5 days ago

    CGI Group, LLC Kittery, United States

    Computer Support Specialist - Active Secret Clearance REQUIRED · Position Description · CGI is a team of business, strategy and technology professionals who bring operational experience and a value-driven methodology to help our clients make the best decision for their mission. ...

  • Bethany Christian Services

    Family Support Specialist

    4 days ago

    Bethany Christian Services Biddeford, United States

    **Family Support Specialist** · **Requisition #**: req13271 · **Location**: Remote in York or Biddeford County Maine · **Hours**: Full-time (40 hours/week) · **This position includes a one time $1,500 Sign On Bonus** · If you do not reside in this area, there are various position ...

  • Terra Nova Group

    In-house Support Specialist

    4 weeks ago

    Terra Nova Group Sanford, ME, United States Freelance

    Our client is a successful company in the e-commerce sector with several hundred employees located in Sanford, ME. We are currently seeking a talented individual (m/f/d) to provide support for our employees in case of questions or issues with the software and hardware used. · As ...

  • SigSauer

    Marketing Support Specialist

    2 weeks ago

    SigSauer Portsmouth, United States

    Job Description · Job DescriptionMarketing Support Specialist · SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, ...

  • Main Sail LLC

    Computer User Support Specialist

    2 weeks ago

    Main Sail LLC Kittery, United States Freelance

    *** United States Citizenship (dual citizenship not authorized) and the ability to obtain an Active DoD eligibility with favorable determination is required per government contract.*** · Main Sail is seeking Computer User Support Specialists to support a U.S. Navy client responsi ...

  • H2 Performance Consulting Corporation

    Help Desk Support Specialist

    1 week ago

    H2 Performance Consulting Corporation Kittery, United States

    Job Description · Job DescriptionH2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will r ...

  • H2 Performance Consulting

    Help Desk Support Specialist

    2 weeks ago

    H2 Performance Consulting Kittery, United States

    H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employme ...

  • Main Sail, LLC

    Computer User Support Specialist

    1 week ago

    Main Sail, LLC Kittery, United States

    *** United States Citizenship (dual citizenship not authorized) and the ability to obtain an Active DoD eligibility with favorable determination is required per government contract.*** · Main Sail is seeking Computer User Support Specialists to support a U.S. Navy client respons ...

  • Sig Sauer, Inc.

    Marketing Support Specialist

    2 weeks ago

    Sig Sauer, Inc. Newington, NH, United States

    Marketing Support Specialist · SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ...

  • Infinity Systems

    Assistant Doctor Internal Medicine

    2 weeks ago

    Infinity Systems Kittery Point, United States

    akut Doc is a specialist in the recruitment and placement of doctors within the akut... Med Group, which is the nationwide market leader for medical professionals. We advise and support doctors in their search for a suitable position, helping them to achieve their personal career ...