Dispute Analyst - Hagerstown, United States - Heartland Payment Systems

Heartland Payment Systems

Verified Company

Hagerstown, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services.

Simply, we create meaningful technology centered experiences that enable our customers to prosper.

If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you.

If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

$19/hr, possibly more solid experience.

This is an onsite role based at our facility in Hagerstown, MD

This is not a call-center focused role. Some time spent interacting with clients via phone will be required but not the majority.

Summary of This Role

Responsible for research and resolution of customer chargebacks.

Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.

Applies bank and card industry regulations and practices in resolving disputes.

May also compile aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service.

What Part Will You Play?

Develops and applies the basic skills appropriate to research, process, and resolve chargeback/reversal requests for 3 or more dispute reason codes specific to 1 of the supported card brands, by utilizing established processes in a multiclient/system environment and adhering to association regulations. Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration.
Works basic assignments from work queues as directed. Assists with the segmentation of pending requests from various work queues into the appropriate work flow based on request type and complexity.
Begins to develop an intermediate knowledge, pertaining to a single card brand (i.e. Visa/MasterCard/Discover/Amex), and federal regulations governing credit card chargebacks and reversals through training, online research of regulations, and adhering to department processes and procedures.

What Are We Looking For in This Role?

Minimum Qualifications

High School Diploma or Equivalent
Typically No Relevant Experience Required

Preferred Qualifications

02 years related work experience handling dispute resolutions throughout the association lifecycle.

What Are Our Desired Skills and Capabilities?

Skills / Knowledge

Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

Job Complexity

Works on assignments that are routine to semiroutine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decisionmaking.

Supervision

Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

Skills / Knowledge