- Adhere to SLA commitments for requests raised through ACA IT support channels
- Assess, rebuild or decommission ACA devices which have been returned to our Pittsburgh office whileadhering to our Standard Operating Procedures
- Assisting with onboarding ACA new hires (IT equipment & IT inductions)
- Ticket administration and accuracy when categorizing requests
- Daily ticket updates to the ticket requester(s) and IT team through our ticketing system.
- Review the unassigned ticket queue to proactively take on / shadow requests
- Provide first line support to ACA staff globally8. Administration - Office 365, Active Directory and NinjaRMM
- Perform installations, repairs, and preventative maintenance on user computers
- All reasonable duties requested by Management
- One (1) year of experience in Tier 1 technical support
- Experience with O365 Suite - Excel, Teams, Word, Outlook, OneDrive, etc
- Knowledge of and experience with Windows 10 and other Windows Operating Systems
- Technical Certifications (MCSE, A+, MCP, Network+, etc.)
- Familiarity with O365 Administration
- Demonstrated professional integrity
- Dependable, flexible, and adaptable to new ACA initiatives and changing client need
- Ability to work wellin a fast-paced environment.
- Ability to work independently, multi-task and prioritize effectively
- Ability to establish and maintain effective working relationships with colleagues and clients
- Highly motivated and goal oriented; proactive in one's own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
- Dedicated to upholding ACA's high-quality standards and customer service focus
- Strong organizational and problem-solving skills with attention to detail
- Strong oral and written communication skills
- Understands IT team's goals, and how they impact the company. Understands impact of their work on IT team and goals
-
Support Associate
2 weeks ago
Chico's FAS, Inc. Pittsburgh, United StatesJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of ...
-
Support Associate
2 weeks ago
Chico's FAS, Inc. Pittsburgh, United StatesJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of ...
-
Support Associate
2 weeks ago
Chico's FAS, Inc. Pittsburgh, United StatesJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of ...
-
Business Support Associate
1 week ago
Westinghouse Nuclear Pittsburgh, United StatesAre you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while ...
-
IT Support Associate
3 weeks ago
ACA Group Pittsburgh, United StatesThe Opportunity: · The individual in the role of IT Support Associate will be responsible for providing an excellent level of customer service and care through raised IT support requests (not limited to but including - Tier 1 requests, hardware, software, peripheral equipment an ...
-
Support Associate
1 week ago
Chico's FAS Pittsburgh, United States Part timeWe are customer obsessed, innovative, and have the best culture in retail. Join our team today POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operatio ...
-
Support Associate
2 weeks ago
Chico's FAS Pittsburgh, United States Part timeJoin our chic team, dedicated to a styling and social experience that inspires women to express their individuality. · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the foref ...
-
Support Associate
1 week ago
Chico's FAS, Inc. - Retail Pittsburgh, United States Freelance/ContractJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all s ...
-
Support Associate
2 weeks ago
Chico's FAS, Inc. - Retail Pittsburgh, United States Freelance/ContractJoin our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront o ...
-
Support Associate
1 week ago
Chico's FAS, Inc. - Retail Pittsburgh, United States Freelance/ContractJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all s ...
-
Support Associate
4 days ago
Chico's FAS, Inc. - Retail Pittsburgh, United States Freelance/ContractJoin our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront o ...
-
Support Associate
4 days ago
Chico's FAS Pittsburgh, United States Part timeWe are customer obsessed, innovative, and have the best culture in retail. Join our team today · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store oper ...
-
Support Associate
4 days ago
Chico's FAS, Inc. - Retail Pittsburgh, United States Freelance/ContractJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all s ...
-
Support Associate
4 days ago
Chico's FAS, Inc. - Retail Pittsburgh, United States Freelance/ContractWe are customer obsessed, innovative, and have the best culture in retail. Join our team todayPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations ...
-
Support Associate
4 days ago
Chico's FAS Pittsburgh, United States Part timeJoin our chic team, dedicated to a styling and social experience that inspires women to express their individuality. · POSITION OBJECTIVE: · The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the foref ...
-
Fortive Corporation Pittsburgh, United StatesOverview: · The position of Customer Success Associate, Technical Support (French bilingual) . This is an entry position with the goal to progress to Customer Success Specialist, Technical Support within six months. The main responsibility of the role is to complete training and ...
-
Entry-Level IT Support Associate Overnight
2 weeks ago
Expedient Pittsburgh, United StatesJob Description · Job DescriptionExpedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Greentree/Pittsburgh, PA data center, will join the Operations Support Center ( ...
-
BNY Mellon Pittsburgh, United StatesSenior Associate, Production Services Application Support AnalystBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking fi ...
-
BNY Mellon Pittsburgh, United StatesOverview · Senior Associate, Production Services Application Support Analyst · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset manageme ...
-
Entry-Level IT Support Associate
3 weeks ago
Expedient Pittsburgh, United StatesExpedient is hiring multiple entry-level opportunities that offer a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Pittsburgh, PA data center, will join the Operations Support Center (OSC) team and will receive fully paid training ...
IT Support Associate - Pittsburgh, United States - ACA Group
Description
The Opportunity:The individual in the role of IT Support Associate will be responsible for providing an excellent level of customer service and care through raised IT support requests (not limited to but including - Tier 1 requests, hardware, software, peripheral equipment and network problems), assisting with administrative tasks and to review the open ticket queue to then shadow/collaborate with team members on their requests to help further and improve ACA support request knowledge. High awareness of customer care is vital within this role and the ability to follow documentation / checklists
What you'll do:
We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You'll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.
About ACA:
ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.
What we commit to:
ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
