-
Customer Service
4 days ago
Pizza Hut Shepherdsville, United StatesPizza Hut - 259 HIGHWAY 44 EAST [Restaurant Associate / Crew Member] As a Restaurant CSR at Pizza Hut, you'll: Answer the telephone with a smile in your voice; Take customer menu order, explain special offers, suggestive sell additional items and enter order accurately in POS sys ...
-
customer service representative
4 weeks ago
Family Dollar Shepherdsville, United StatesFamily Dollar - 255 HIGHWAY 44 E [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
Customer Service Representative
3 weeks ago
University of Louisville Physicians Shepherdsville, United StatesThe concierge staff will also be identified as the vision for U of L Health Care in all facilities. The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff. The Customer Experience Rep Customer Service Representati ...
-
Customer Service Representative
3 weeks ago
Elwood Staffing Shepherdsville, United StatesThis position is responsible for inventory control through our system and communicating with customers about their inventory. This role will also require you to be in tune with all customers' needs so that you can lead inspectors on how they need to Customer Service Representativ ...
-
Customer Service Representative
1 week ago
Ryan Baker - State Farm Agent Shepherdsville, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Ryan Baker - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Yo ...
-
Customer Service Employee
3 days ago
Emerald Enterprises Poplar Hills, United StatesYoungCapital is the recruiting company that connects candidates with suitable companies. Our recruiters are always available to support you during the application process and throughout the entire collaboration. YoungCapital is the recruiting company that connects candidates with ...
-
Customer service representative
3 days ago
Stellar Enterprises Watterson Park, KY, United States FreelanceWe are currently seeking **Customer Service Representatives (m/f/d) - no prior experience required** to join our team in **Remscheid**. · Don't have any experience as a customer service representative? No problem We provide comprehensive training and opportunities for further dev ...
-
Customer Service Representative
1 week ago
Ryan Baker - State Farm Agent Shepherdsville, United States Full timeROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Ryan Baker - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer ...
-
Customer service representative
3 weeks ago
Spectrum Dynamics Creekside, United StatesWe are looking for a Customer Service Employee (m/f/d) for one of our clients, a leading international company for quality and safety solutions in Hamburg. · The position is to be filled through temporary employment at Arbeits-Express Management GmbH. We are a regional personnel ...
-
Employee Customer Service
3 days ago
Neptune Enterprises Barbourmeade, KY, United States FreelanceAre you an experienced customer service professional looking for a stable job with great opportunities for advancement? Then you've come to the right place in Barbourmeade, KY We welcome applicants with or without previous experience, so don't hesitate to apply · **Customer Servi ...
-
Customer Service Representative
3 days ago
Phoenix Industries New Hope, KY, United States Freelance**We are urgently looking for 30 new employees in the next 10 days in New Hope, KY. That's why we have special conditions for you - so take advantage of this unique opportunity to join us Apply now and secure a position starting in March** · **What we offer you**: · - Starting sa ...
-
Customer service representative
3 weeks ago
Apex Ventures Muldraugh, United StatesAbout us: · The EXTERN Messdienst GmbH has been a successful medium-sized family business in the field of heating and operating cost billing, as well as the installation of measuring technology and smoke detectors since . WE WILL TELL YOU EVERYTHING ELSE IN A PERSONAL CONVERSATIO ...
-
Telephone Customer Service Representative
3 days ago
Nexus Innovations Mount Vernon, KY, United States Freelance**We are currently seeking employees (m/f/d) as a **Telephone** Customer Service Representative (m/f/d) / Call Center Agent (m/f/d) for a client in Mount Vernon, KY.** · **What we offer you as a **Telephone** Customer Service Representative (m/f/d)**: · - **permanent employment** ...
-
Employee in customer service
3 days ago
Diamond Dynamics Simpsonville, KY, United States FreelanceAre you passionate about making a difference and providing talented individuals from all over the world with a professional future in Germany? Then you've come to the right place · In Germany, no one is closer to employers in the healthcare and education sectors, as well as inter ...
-
Customer Service Representative
5 days ago
Domino's Pizza | Pizza Properties Inc. Elizabethtown, United StatesHot job opening, fresh out of the Oven · We are happy that you are interested in joining the Domino's team · Domino's Pizza is the world leader in pizza delivery. We operate over 10,300 stores in over 70 countries and we are continuously growing · - In our stores, team members le ...
-
Retail Customer Service Cashier
1 week ago
Love's Travel Stops & Country Stores Shepherdsville, United StatesReq ID: Address: 1090 Cedar Grove Rd. Shepherdsville, KY, 40165 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% Match up to 5% - Medical/ Dental/ Vision Insurance after 30 days - Competitive Pay - Career Development Welcome to Customer Service, Cashier, Retail, Serv ...
-
Senior Customer Service Representative
3 weeks ago
1st Franklin Financial Shepherdsville, United StatesJoin the 1st Franklin team as a Sr. Customer Service Representative. Salary: $16.00 to $18.00 per hour This position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branc Customer Service Representati ...
-
Bilingual Customer Service Representative
3 weeks ago
Surge Staffing Shepherdsville, United StatesSurge Staffing - JobID: [Customer Service Representative] As a Customer Service Representative at Surge Staffing, you'll: Conduct service calls to ensure quality customer service; Conduct outside sales calls to obtain new business partnerships and customers; Present customers wit ...
-
Rep II, Customer Service
3 weeks ago
APL Logistics Shepherdsville, United StatesJob Description · Overview: · Customer Service Representative II is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. The CSR II addresses higher level ...
-
Customer Service Security Officer
3 weeks ago
Securitas Inc. Shepherdsville, United StatesCustomer Service Security Officer · Wage: $16.00/ hour · 1st Shift Availability · We help make your world a safer place. · Are you interested in being part of our Security Team?Apply quickly and efficiently online · Weekly pay · Competitive benefits · Employee Referral Bonus ...
Rep II, Customer Service - Shepherdsville, United States - APL Logistics
Description
Job Description Rep II, Customer Service (CLS) (3rd Shift) - Shepherdsville KY H ) **Description**
**Overview:**
Customer Service Representative II is responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders and handling complaints. The CSR II addresses higher level non-routine customer issues and requests.
Within the scope of this position's responsibilities, the incumbent must apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business processes, increased proficiency and increase efficiency through waste elimination while at the same time, meeting the corporate values and objectives.
This position is responsible for all duties assigned to Customer Service Rep I, plus the following: Addresses higher level non-routine customer issues and requests. Backs up the Customer Service Rep I and III as necessary. Assists in coordinating even, daily work flow among all personnel. Assists in the training of new hires. May assist the Customer Service Representative I's in resolving customer problems.
**Responsibilities:**
This position is responsible for, but not limited to, the following:
Apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business process, increase proficiency and increase efficiency through waste elimination.
Apply the 5S Lean methodology to sustain a safe, clean and orderly facility.
Position requires the incumbent's performance to meet and occasionally exceed standards as set by the company for safety, quality, productivity and customer services.
Resolves difficult customer problems. Maintains a good working relationship with customers. Reports all customer feedback and assists the other customer service reps in resolving customer problems.
Participates in the training of new hires. Provides training for new hires and provides input on performance levels of CSR I's. Assists with the Customer Service Rep III's duties.
Process & input all customer orders. Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and post-inventory records. Follows up with other departments to ensure the service standards are being met.
Maintains metrics, records & reports as required. Ensures that inventory records are current and accurate. Prepares and maintains other records as required.
Processes adjustments & produces invoices. Assures proper invoicing of accounts by verifying computer-generated invoices.
Participates in Inventory Control. Arranges cycle counts and physical inventories and verifies quantities.
Acts as liaison between warehouse personnel and customer. Resolves problems as they occur and ensures that accurate and complete information is conveyed to all concerned.
Must comply with written policies as set forth in the company Code of Conduct, Dress Code policy, Attendance program and associate handbook.
**Qualifications**
**Qualifications:**
High School diploma or equivalent required; some college preferred
Minimum of two (2) years customer service, inventory control, or accounting experience required.
Knowledge of distribution and logistics preferred but not required
**Additional Knowledge, Skills & Abilities**
Must have good communication and interpersonal skills
Must be proficient in data entry
Spreadsheet skills preferred
Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures
Ability to write legibly
Must have good math skills
Ability to make decisions on customer acceptance based on past experience and fitness for use
Teamwork - showing a commitment to teamwork and collaboration.
Respect - extending dignity and respect to all people.
Integrity - fostering trust and a positive work environment.
Innovation - bringing creativity to the workplace.
Customer Focus - achieving Company, department, and personal goals through a strong customer focus.
**Primary Location**
: US-KY-Shepherdsville
