2nd Level Support - Kelford, NC, United States - Crimson Technologies

Crimson Technologies
Crimson Technologies
Verified Company
Kelford, NC, United States

1 week ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Kelford, NC's Akkodis - formed through the merger of AKKA and Modis - is a global leader in engineering and IT.

As a global partner in a constantly changing technology and competitive environment, we support our clients with our 360° offering to create a more sustainable and smarter future.

United by our shared passion for technology and talent, we view the world from a new perspective. Our 50,000 motivated engineers and digital experts go above and beyond every day to achieve the incredible.

We are looking for an IT professional to join our team. Support employees with everyday IT problems that cannot be solved by the first level.


Your responsibilities:


  • Handling error messages on Windows clients and mobile devices
  • Prioritizing forwarded requests and tracking them in a ticket system
  • Solving technical problems through remote access
  • Supporting the first level support through training and maintenance of knowledge databases
  • Constant communication with customers via phone or email
  • Referring to third level support if necessary

Your profile:


  • Completed training as an IT specialist (system integration or application development)
  • Career changers with relevant experience are welcome
  • Experience in telephone contact with customers
  • Proactive and solutionoriented work style
  • Good German and English skills, both written and spoken

Why you are the perfect fit for us:

  • Team spirit and diversity
  • Worklife balance
  • Attractive compensation
  • Social benefits
  • Diverse training opportunities
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