Concierge - Clifton, United States - Atlas Rehabilitation and Healthcare at Daughters of Miriam Campus
2 weeks ago
Description
Efficient multitasking and organizational skills, strong interpersonal communication skills, attention to detail,discretion, customer service skills, research skills, problem-solving skills, vendor relations skills
Consistently maintains a kind, caring and respectful attitude towards residents, residents' families, and guests.
Sensitive to the special needs of the seniors and demonstrates a genuine, caring attitude.
Greeting new residents and/or families upon admission
Greeting new guests or residents and acquainting them with the facility's amenities
Following the resident throughout their stay to ensure quality of care and provide feedback to the interdisciplinary team
Anticipating residents needs and solving their problems
Ensuring rooms and common areas meet guest standards
Completes and follows up on grievances timely
Answers telephone in a courteous and confident manner. Always maintains an assertively friendly positive attitude.
Notifies appropriate staff when there is a person or persons waiting in the lobby to meet with members of the staff.
Informs nursing when a resident in the lobby area requires attention.
Respects residents' confidentiality at all times.
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