Research Recruiting Coordinator Phoenix, Az - AnswerLab

Description

Summary
Amazon, Google, Facebook, American Express. all of these companies rely on AnswerLab's research to support key business and product decisions.

We are a growing leader in a rapidly-growing industry and we are looking for a full-time Recruiting Coordinator to support our Research Operations team.

Job Purpose

As a Recruiting Coordinator, you will work closely with a Recruiting Team, Team Leaders, and clients to successfully execute UX research projects through the recruitment of research participants.

In this role, you will be responsible for managing between 5-8 recruitment projects simultaneously. This position reports to a Team Lead.


Responsibilities:

• Review initial project details and create a recruitment plan
• Create and maintain project milestones and timelines for every project through completion
• Collaborate with clients to understand the target audience(s) we are seeking to recruit
• Write the participant screener to use in recruitment of participants, or provide recommendations on the screener when provided
• Use participant databases to find the right people based on the target audience(s)
• Craft recruitment plans outside of the participant database, should creative solutions be required, for studies with complex target audiences; This may involve coordination with other teams or vendors to source niche profiles
• Contact potential participants to schedule a research session
• Manage participant expectations on time investment and all pertinent project details
• Create thorough and solutionoriented communication to clients
• Manage client expectations through proactive communication and planning to ensure team alignment
• Ensure all nondisclosures and consent forms are signed by participants prior to their participation
• Track participant attendance to each project
• Ensure timely delivery of participant incentives
• Collaborate and support other team members on projects, tasks, or timelines
• Provide relevant insights on processes and tools to other team members and/or clients

Knowledge, Skills and Experience

• 12 years of experience with coordination, scheduling and managing of internal and external resources or similar role
• Preferred familiarity with market research studies, focus groups, UXR/user research, or design research
• Superior organizational skills, unflagging attention to detail and demonstrated commitment to the accuracy and completeness of information
• Serviceoriented and responsive
• Ability to independently manage priorities and communications in a high volume, clientdriven environment
• Excellent written and verbal communication skills and welldeveloped interpersonal skills
• Selfmotivated and thrives in a fastpaced, growthoriented, and timecritical environment
• Exceptional time management skills
• Quick learner and ability to multitask with mínimal supervision
• Associate's degree or equivalent experience

In addition to expertly meeting the requirements outlined above, your success will be measured on our eight Core Values:


AnswerLab Core Values:

• Build trust
• Provide amazing service
• Support and encourage inclusivity
• Jump in to help others
• Handle change with flexibility
• Innovate our products and processes
• Explore creative solutions to challenges
• Make AnswerLab a great place to work

Physical Requirements

• Extended hours may be required to meet project deadlines
• Willingness to work shifted hours to service different time zones
• Sitting for extended periods of time

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At AnswerLab, our mission is to create experiences people love.

This means we strive to make our company a great place to work for people from all walks of life.

Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission._****_

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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