- Excellent customer service skills
• Practical knowledge of warehouse, data processing, paper flow and operations procedures.
• Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise.
• Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook).
• Ability to learn new software quickly and accurately.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
• High School Diploma or GED required
• While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee.
• Prior HVAC experience is required -
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Counter Sales - Manchester, United States - Watsco
Description
Job DescriptionHomans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We havelocations throughout New England, New York, and New Jersey. We currently have an opening for a Counter Sales Associate in our Manchester NH. location. There is no relocation assistance offered for this position.
Company Website:
Responsibilities:
• Sells heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies
• Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.
• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Reads catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available.
• Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order.
• Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made.
• Solicits new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns.
• Works in the warehouse.
• Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.
• Other duties as assigned
About Us
Homans Associates is the premier distributor of HVAC Equipment, Supplies and Mechanical Insulation products in the Northeast. We've been serving the contractor community since 1952 with locations across all of New England plus New York and New Jersey. At Homans, we take our customers' success seriously. We utilize both Technology and People to create solutions for the challenges our customers face. We have developed, partnered and invested in tools that propel their business forward. We also employ the foremost experts in the HVAC and Mechanical Insulation industries. We refer to our employees as Associates, and our Associates are empowered to improve our customer's experience and ensure our customers success. From the cab of the truck, to behind the counter, on the website and on the phone, all the way to the President's office, our people put the customer at the center of every interaction and decision.
We joined the Watsco family in 1999. Watsco is the largest distributor of air conditioning, heating and refrigeration equipment and related parts and supplies in the HVAC/R industry, currently operating over 571 locations in 37 states in the United States, Canada, Mexico, and Puerto Rico. Plus market coverage on an export basis to parts of Latin America and the Caribbean.
Homans Associates is an Equal Opportunity Employer. Homans offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Requirements
Qualifications:
