Tier 1 Tech Support LBN - San Francisco, United States - Simera

Description

Unlock your remote work journey: you shine, we match you Once you apply, you will be receiving your profile link in the next 24hrs. After applying you will need to complete your profile, receive follow-ups from our talent advisors, and our AI platform will do the rest.

Summary:

The Tier 1 Tech Support position is the first point of contact for customers seeking technical assistance. This role involves troubleshooting and resolving technical issues related to hardware, software, and networking. The Tier 1 Tech Support will work closely with the customer to understand their issue and provide a resolution in a timely manner.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot and diagnose technical issues related to hardware, software, and networking
• Provide solutions to customer issues and follow up to ensure resolution
• Escalate complex issues to higher-level support teams as needed
• Document customer interactions and resolutions in a ticketing system
• Maintain a high level of customer service and professionalism at all times

• High school diploma or equivalent
• English C1/C2
• 1-2 years of experience in technical support or a related field
• Strong verbal and written communication skills
• Knowledge of hardware, software, and networking concepts
• Ability to troubleshoot and diagnose technical issues
• Strong customer service skills