Center Success Manager - Portland, United States - KinderCare Education

KinderCare Education Portland, United States

1 week ago

Description

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to sharein neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, youll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, were all passionate about crafting a world where children, families, and organizations can thrive.

KinderCare's Growth Delivery & Operations team drives end-to-end management and success for new, acquired, and reopening child care centers. Our work extends across all brands including KinderCare, KinderCare at Work and Crme de la Crme. The Project Manager focuses on serving a portfolio of projects from risk assessment, initial scoping, and kick-off, to center readiness for the fleet. You'll ensure timeline adherence and performance against success metrics while engaging with internal partners against agreed upon SLAs.

Project Managers handle projects within a Project Management Framework (Iterative and Waterfall) from initiation through project close while providing methodology guidance and expertise on project execution. You'll work cross functionally to ensure other business partners are aware of results and timelines and are able to meet project requirements to deliver on expectations around experience, timeline and budget and partner closely with the Growth Operations Managers to establish center specific success plans including landmarks around, hiring, licensing, building readiness and center environment set up as well as staff training.

Requirements:

Help create custom Center Success Plan for new construction/acquisition centers to handle through execution with a strong focus on providing excellent experience and communication
Run center success for both New Construction and Acquisition centers from project kick off through graduation to the fleet ensuring management and completion of open items
Connect weekly with Center Directors to ensure clear communication of progress and timelines
Work within a workstream framework to move centers through new center opening or integration
Ensure execution of training plans and issues for additional training support if needed
Facilitate operational team building through coordination of operational business partners between teams
Responsible for the end-to-end success of centers from kick off through integration into the fleet
Attend weekly workstream calls to handle project process and identify risk
Ensure center experience for staff and families through welcome, opening and integration processes
Handle project dependencies, landmarks, and critical path
Customize project approaches to achieve desired outcomes, timelines and project budgets
Run task delegation against defined service level agreements and ensure stakeholder management
Control and supervise changes to scope, schedule, quality/experience, issues, and risk
Elevate risks and issues to leadership as needed

Qualifications:

5+ years of project management
Creating clear visuals to help others understand timelines and goals
Establish rapport and trust across business partners
Able to adapt quickly to changing priorities and stay positive in the face of change
Proactively plan work with a focus on user experience and outcome
Collaborative working style and ability to listen, understand, influence, and prioritize contending needs
Excellent planning, organizational and analytical skills with meticulous attention to detail
Superior written and verbal communication skills
Excellent judgment, ability to think critically and strong decision-making skills, including risk evaluation, outcomes assessment and solutions determination in a timely manner
Experience with Smartsheet highly desired
Ability to travel 10-15% of time to sites located in and out of state as required

Our benefits meet you where you are. Were here to help our employees navigate the integration of work and life:

Know your whole family is supported with discounted child care benefits.
Breathe easy with medical, dental, and vision benefits for your family (and pets, too).
Feel supported in your mental health and personal growth with employee assistance programs.
Feel great and thrive with access to health and wellness programs, unlimited paid time off and discounts for work necessities, such as cell phones.
and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, were matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, youll help bring this mission to life by building community and delivering exceptional experiences. And if youre anything like us, youll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Primary Location : Portland, Oregon, United States

Job : Corporate

Center Success Manager

4 days ago

KinderCare Education Portland, United States

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child ...
Customer Success Manager

1 week ago

Trimble Portland, United States

Your Title: Customer Success Manager · Job Location: Portland, OR; Westminster, CO; Remote - US · Our Department: Construction Enterprise Solutions · Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the cu ...
Customer Success Manager

1 week ago

Burroughs Portland, United States

Position Summary · The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of ...
Customer Success Manager

1 week ago

Trimble Portland, United States

Your Title: Customer Success Manager · Job Location: Portland, OR; Westminster, CO; Remote - US · Our Department: Construction Enterprise Solutions · Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the cu ...
Customer Success Manager

2 weeks ago

Cengage Group Portland, United States

We believe in the power and joy of learning · At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their l ...
Customer Success Manager

14 hours ago

Build Staffing Portland, United States

Job Description · Job DescriptionThe Company: · Join our client, a dynamic company committed to amplifying personal growth and professional success. They specialize in empowering high-performing executives across the United States, Canada, and Europe. Their global teams, based in ...
Customer Success Manager

1 week ago

Burroughs Portland, United States

Position Summary · The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of ...
Customer Success Manager

3 weeks ago

PayRange Portland, United States

Job Description · Job DescriptionSalary: · PayRange is a rapidly growing tech company based in Portland, Oregon. We pride ourselves on our innovative products, vibrant company culture, and our dedication to customer satisfaction. As we continue to grow, we're looking for an ener ...
Center Success Manager

2 weeks ago

KinderCare Learning Companies Portland, United States

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child ...
Customer Success Manager

4 days ago

ToolBelt Portland, United States

ToolBelt, the fastest growing construction tech platform, is seeking top Customer Success talent · We are looking for a confident, well-spoken problem solver to join our elite Customer Success team as we bring our Web App to Market Are you passionate about delivering value to cus ...
Customer Success Manager

2 weeks ago

PayRange Portland, United States

PayRange is a rapidly growing tech company based in Portland, Oregon. We pride ourselves on our innovative products, vibrant company culture, and our dedication to customer satisfaction. As we continue to grow, we're looking for an energetic individual to join our customer succes ...
Success Manager

1 month ago

Greystar Portland, United States Full time

We are seeking a dynamic and experienced Success Manager to join our team as a floating resource in the Oregon Valley Market. This individual will play a crucial role in our transformative customer experience pilot program, acting as a success manager and supporting all aspects o ...
Sr. Customer Success Manager

1 week ago

Proofpoint Portland, United States

Its fun to work in a company where people truly BELIEVE in what theyre doing · Were committed to bringing passion and customer focus to the business. · Corporate Overview · In todays cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our ...
Customer Onboarding Success Manager

2 weeks ago

SalesFirst Recruiting Portland, United States

THE COMPANY · This global company provides online support services to businesses of different sizes. · The tight-knit firm in the Portland area now needs to hire a customer success professional to their growing team. · THE JOB · In this client success job, you will play a cri ...
Sr. Customer Success Manager

6 days ago

Proofpoint Portland, United States

It's fun to work in a company where people truly BELIEVE in what they're doing · _We're committed to bringing passion and customer focus to the business._ · **Corporate Overview** · In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple tr ...
Senior Manager, Customer Success Management

1 week ago

Blackpoint Cyber Portland, United States

Senior Manager - Customer Success Management · FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective. This position serve ...
Senior Manager, Customer Success Management

1 day ago

Aera Technology Portland, United States

Senior Manager - Customer Success Management · FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective. This position serve ...
Customer Success Account Manager

3 weeks ago

Canapii Limited Portland, United States

Canapii are recruiting for a Customer success account manager to help support a fast-growing, leading and highly respected Virtual and hybrid event solution provider. We are looking for someone who is passionate, ambitious, motivated, and confident · Role and responsibilities: · ...
Customer Success Manager- SMB

1 week ago

RFPIO Inc. Portland, United States

About Responsive · Responsive (formerly RFPIO) is the market leader in an emerging new category of SaaS solutions called Strategic Response Management (SRM). Responsive customers including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsi ...
Senior Manager of College Success

2 weeks ago

College Possible Portland, United States

Senior Manager of College Success · College Possible - Portland · About College Possible: · As one of the largest and most successful college access and success organizations in the country, since 2000 College Possible has empowered more than 85,700 students on their path to ear ...

Center Success Manager - Portland, United States - KinderCare Education

Description

Requirements:

Qualifications: