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    Service Customer Care Rep - West Sacramento, United States - Crown Equipment

    Crown Equipment
    Crown Equipment West Sacramento, United States

    2 weeks ago

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    Description

    ** Service Customer Care Rep**

    Location: West Sacramento, CA, US, 95691

    **Company Description:**

    Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

    **SERVICE CUSTOMER CARE REPRESENTATIVE / DISPATCHER**

    ****

    **Responsibilities:**

    Process incoming calls from both Crown customers and Service Technicians

    Dispatch technicians

    Enter technician payroll hours

    Process parts and service billing

    Create daily work orders

    Maintain records and files

    Assist other departments as needed

    **Qualifications:**

    High school diploma or equivalent

    Excellent phone skills

    Good communication, organizational, math and computer skills

    Experience with Microsoft Office

    Leadership skills, technical experience and knowledge a plus

    Ability to multitask

    **Work Authorization:**

    Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

    No agency calls please.

    **Compensation and Benefits:**

    Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

    EO/AA Employer Minorities/Females/Protected Veterans/Disabled

    **Nearest Major Market:** Sacramento

    **Job Segment:** Customer Service Representative, Warehouse, Customer Service, Sales, Manufacturing

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