Student Support Representative I - Fort Lauderdale, United States - Nova Southeastern University

Nova Southeastern University

Verified Company

Fort Lauderdale, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Student Support Representative I :

Job Number: 505607

Work Type:
Full Time with Full Benefits

Location:
Fort Lauderdale-Davie, Florida

Department:
Education, MS, Main Campus

Categories:
Academic & Career Advising / Support

About Us:

We are excited that you are considering joining Nova Southeastern University

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation.

Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more.

NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

NSU considers applicants for all positions without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity or expression, genetic information, disability, political affiliation or belief, national origin, marital or veteran status or any other legally protected status._

Job Title:

Student Support Representative I
Location:
Fort Lauderdale-Davie, Florida
Work Type:
Full Time with Full Benefits
Job Category:
Exempt
Hiring Range:

Pay Basis:

Annually

Subject to Grant Funding?:

No
Essential Job Functions:
1. Provides students with information on topics, such as college degree programs, admission requirements, and financial aid opportunities.
2. Responds to correspondence from existing and prospective students, or to follow up on initial contacts thru telephones calls or writes letters.
3. Contacts prospective students to present information and/or explain available programs and services. Communicates with prospects about admission requirements, program offerings, curriculum, and/or basic financial aid information by various means of communication. 6. Coordinates or participates in promotional activities, including conferences, educational fairs, career days, campus tours, or special events to present programs to prospective students.
7. Maintains current knowledge of program requirements, course requirements, and sequencing, and establishes and maintains relationships with program faculty.
8. Tracks and monitors student academic progress for assigned program(s) or cohorts.
9. Reviews, resolves, and communicates decisions regarding extensions of time to complete coursework in accordance with established policies and procedures.
10. Counsels students regarding educational issues, such as course and program selection, class scheduling and registration.
11. Reviews degree plans to ensure that students meet graduation requirements. Advises students on continuing graduate education entrance requirements.
12. Provides students with information on topics, such as college degree programs, admission requirements, and financial aid opportunities.
13. Assesses needs for assistance, such as rehabilitation, financial aid, or additional training, and refers students to the appropriate services.
14. Participates in recruitment and enrollment activities.
15. Prepares reports on outreach to students and activities as required by administration.
16. Maintains accurate and complete student records as required by laws, policies, and administrative regulations.
17. Attends meetings, educational conferences, and training workshops and serves on committees.
18. Performs other duties as assigned or required

Marginal Job Functions:

Required Knowledge, Skills, & Abilities:

Knowledge:
1. Customer and Personal Service Working knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
2. Psychology Working knowledge of human behavior and performance, individual differences in ability, personality, and interests; and learning and motivation.
3. Computers and Electronics Working knowledge of electronic equipment and computer hardware.
4. General knowledge of MS Office Suite (Outlook, Word and Excel)

Skills:

1. Active Listening Basic skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Speaking Proficient skills in talking to others to convey information effectively.
3. Reading Comprehension Proficient understanding of written sentences and paragraphs in workrelated documents.
4. Social Perceptiveness Proficient skills in being aware of others' reactions and understanding why they react as they do.
5. Critical Thinking Basic sk