Gap Processor - Boca Raton, United States - Nation Safe Drivers

Nation Safe Drivers
Nation Safe Drivers
Verified Company
Boca Raton, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Summary:
A GAP Claims Processor will handle GAP claims for customers.

Handle claims calls from customers as well as Insurance Companies, Lenders and Car Dealers (calling on behalf of the consumer).

Responsibilities include the ability to approve, deny and process claims in a claims center environment.


Duties and Responsibilities:


  • Maintain a diary of new and pending claims.
  • Verify documents for accuracy. Identify and escalate priority issues.
  • Customer service skills and the ability to take ownership in assisting, researching, and resolving claims and other customer service issues.
  • Update company software systems to process claims.
  • Handle 4080 inbound or outbound claims calls each day.
  • Make outbound calls to insurance companies, dealers, customers, and lenders to request required documentation for the claims file.
  • Communicate decision with clients consistent with our contractual agreement.

Education and Work Experience:

Associate degree or High School diploma with minimum 3-year customer service experience.


Knowledge and Skills:


To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.


  • Must maintain highest level of Confidentiality at all times.
  • Must demonstrate a positive attitude with both internal & external members.
  • Excellent interpersonal communication skills (verbal and written)
  • Must have working knowledge of Excel, Word, and Adobe.
  • Ability to multitask, follow up, and meet deadlines.
  • Strong attention to detail
  • Must demonstrate polite and professional demeanor.
  • Ability to identify discrepancies and take the initiative to research variances and correct.
  • Knowledge of basic mathematics

Hours Required:
Monday to Friday 8:30 am to 5:00 pm


Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs.? The employee must occasionally lift and/or move up to 20 pounds.? Specific vision abilities required by the job include close vision and the ability to adjust focus.


Work Environment:


Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The usual environment is in a business office with a noise level in the work environment that is usually moderate.

?

This is a non-exempt position.


_ NSD maintains a drug-free workplace and performs pre-employment substance abuse testing._**
_ Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws._
**_ This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._
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