Operation Lead - Fort Washington, United States - atQuest Sdn Bhd

atQuest Sdn Bhd Fort Washington, United States

4 days ago

Description

Responsibilities:

Merchant Engagement and Partnership:

Proactively identify and connect with potential merchants, comprehending their needs, and persuading them to establish partnerships by providing tailored solutions.

End-to-End Merchant Lifecycle Management:

Oversee the entire merchant lifecycle, collaborating closely with internal teams to ensure a seamless onboarding experience.

Operational Excellence:

Ensure the smooth operations of the brand and team members; develop and review operational plans that align with the organization's strategic direction, emphasizing efficient day-to-day operations.

Sales and Profitability:
Effectively manage a pipeline of customer prospects, securing new business relationships to surpass sales and profitability targets.

Relationship Building:
Continuously foster and maintain long-term, sustainable relationships with merchants.

Market Analysis and Strategy:
Identify trends, opportunities, or issues with key merchants that could impact revenue or profitability.

Collaborative Marketing Support:
Assist the marketing and campaign team in developing impactful sales and marketing campaigns with merchants.

Preferred Qualifications:
Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Marketing/Communications/Commerce, or equivalent.

3-5 years of business development or operation experience in retail and/or FMCG/or e-commerce/online industry.

Entry-level candidates or those without specific experience are also encouraged to apply.

Desired Skills and Attributes:

Interpersonal and Influential Skills:

Proven ability to influence others, facilitating results and decisions, working seamlessly with all levels of management both internally and externally.

Analytical Proficiency:
Financial and business acumen to analyze customer performance and results.

Customer Satisfaction:
Consistently maintain high customer satisfaction ratings in accordance with company standards.

Personal Attributes:
A motivated, self-starter with a proactive, organized, and resourceful approach.

Communication and Interpersonal Skills:

Strong influencing skills with excellent communication and interpersonal skills, enabling effective interactions with colleagues, teams, and external parties of all levels.

Benefits and Perks:
Competitive salary and benefits package. (i.e Medical/Hospitalised Insurance & etc)

Opportunities for continuous learning and professional development.

Chance to make a real impact on the company's growth and success.

Dynamic and collaborative work environment with a focus on innovation.

A supportive and collaborative work environment.

Friendly, Passionate & Positive Working Environment

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