Interactive Teller - Columbus, OH
1 month ago
Job summary
The Interactive Teller will provide service support to Member transaction needs via multiple channels in a manner that is professional, friendly, and compliant with all policies and procedures.- Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to deposits withdrawals and payments account information share drafts share certificates money markets iras share and lending rates and terms shared branching monitor transactions to avoid losses to Member and KEMBA from fraud identify and recommend new alternative services to Members that will properly fit their financial needs meet or exceed assigned service productivity goals established for this position perform all duties in a manner that is 100% compliant with KEMBA policies procedures provide friendly member centric service for all requests assist other Interactive Tellers work as needed develops an understanding of Credit Union history philosophy organization policies operational procedures on selfdirected basis continue improve individual level competency training certification established educational programs must able relate people beyond giving receiving instructions get along coworkers peers without exhibiting behavioral extremes perform work activities requiring negotiating instructing supervising persuading speaking others respond appropriately criticism supervisor performs other duties required by management
Job description
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