Admin Assistant - Santa Ana, United States - NAMI Orange County

NAMI Orange County

Verified Company

Santa Ana, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

General Summary

The Warmline Administrator is a professional who is responsible for assisting in the daily operations and procedures of the Warmline team.

This includes developing and implementing policies and procedures to ensure the safety and well-being of our callers and staff.

Primary Duties

Oversee the overall functioning and operations of the Warmline, including but not limited to its staffing, and services.
Ensure the staff members of the warmline, such as counselors, volunteers, and administrative support, abide by the policies and protocols established by the warmline.
Develop and implement new programs or support services, such as training workshops, community outreach programs, or fundraising events, to address the needs of the population served by the crisis center.
Foster strong communication and collaboration between the Warmline and other programs in the agencies, such as clients, donors, and Board Members.
Continually evaluate the effectiveness of the Warmline services and programs by analyzing feedback and necessary metrics to provide optimum services.
Develop and implement policies and procedures to ensure ethical, legal, and standard practices for center staff and clients.
Execute strategic plans and goals for the Warmline for better performance and sustainability.
Maintain and review records of the center's activities and services to ensure proper documentation.
Contribute to the development and maintenance of the Warm Line's referral and resource database
Support Program Manager in making revisions to program manuals, training curricula, and other materials
Help plan and staff community outreach events, funding campaigns, and other special projects

Experience & Education Requirements

Personal mental health lived experience and openness to disclose to Warm Line callers and during counselor training is a requirement for this position.
Minimum 2 years experience as a peer counselor, peer specialist, or similar (either paid or volunteer), ideally within a nonprofit setting
Minimum 1 years experience providing supervision/coordination and/or training of staff and/or volunteers
Minimum 2 years experience in an Administrative position
Minimum 1 year experience as program coordinator
Experience maintaining the confidentiality of sensitive information, understanding of confidentiality practices
Familiarity with the mental health recovery movement, peer support model, and local resources
Proficiency in Google Office Suite, use of a multi

- line phone system, and basic troubleshooting

Demonstrate working knowledge of the mental health, substance use and suicide prevention services specific to hotline or emotional support warmline mental health services.
Adapt to changing needs by acquiring new skills and knowledge.
Bilingual English/Spanish, English/Vietnamese, English/Farsi or English Korean a plus.

- **Ability to pass a background clearance.