IT Field Technician - Clinton, United States - Bryley Systems

Description

Bryley Systems is a Managed IT, Cloud, and Security Services Provider with clients in New England and across the continental United States.

We have been fulfilling the IT needs of organizations since 1987 with a focused, client-friendly, approach.

We are recognized internationally as a top-501 MSP, and locally by the Boston Business Journal, the Worcester Business Journal, our partners and our clients with awards for service excellence.

We currently seek a customer service oriented and self-motivated Information Technology Field Technician to join our team and to provide exceptional client service in all aspects of our day-to-day business in assisting end-user clients and team members with a desire to solve complex, IT issues.

Essential Functions of the job will include but are not limited to:

• Set & manage expectations for clients while working on issues. Interpret the importance and impact to the client and maintain a calm and positive attitude during stressful events.
• Perform/Initiate written and verbal communications to/from client and frequently update them on progress in addressing /issues. Effectively and professionally communicate with co-workers, direct managers, and other staff.
• Professionally and accurately document issues and steps taken to fix and resolve issues.
• Perform onsite deployment of new PCs, laptops, MACs, printers, and other new hardware.
• Support enduser operating systems including Windows, Android, & MAC/iOS devices.
• Provide basic LAN/WAN/wireless connectivity.
• Assist and support Engineers on projects and deployments.
• Manage time & service tickets (documentation).
• Participate in afterhours, oncall rotation approximately for one week every 57 weeks.
• Handle special assignments outside of daily functions as needed.

Requirements:

• High School Diploma or Equivalent. Technical education and/or certification preferred.
• At least two years of field technical-support experience and at least one year of client-service experience.
• At least one year of experience creating, implementing, and following up on service tickets.
• Detail oriented with the ability to document complex technical cases.
• Self-Motivated, adaptable to change and the proven ability to work collaboratively and professionally with internal and external customers.
• Keen interest and ability to work with technology; particularly computers and mobile devices.
• Strong work ethic and positive and professional attitude.
• Ability to communicate in a clear, logical, and concise manner, both verbally and in writing.
• Ability to lift and maneuver 35-50 pounds.
• Must have a dependable vehicle and a valid driver's license and be willing to travel to client sites as needed.

Outstanding work environment and excellent benefits package

EOE/Minorities/Females/Veterans/Disabled.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by law.

Pay:
$ $29.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Clinton, MA preferred)

Work Location:
In person