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    Guest Service Assistant - Hollywood, United States - Miami Rescue Mission Inc

    Miami Rescue Mission Inc
    Miami Rescue Mission Inc Hollywood, United States

    2 weeks ago

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    Description

    Job Description

    Job Description
    Would you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody's life.

    The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team.

    The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for "at-risk" youth.

    We are currently seeking full-time Guest Service Assistant(s) to monitor residents at our homeless shelters at Broward Outreach Center in Hollywood, FL.
    Shift(s) available:
    7:00AM - 3:30PM
    3:00PM - 11:30PM
    11:00PM - 7:30AM
    Including weekends and holidays as needed

    JOB SUMMARY

    The Guest Service Assistant (GSA) monitors and oversees residential clients at our Centers. Duties include assisting with new resident orientation; providing general oversight of residents in the absence of management; ensuring that residents perform assigned chores; handling emergencies according to policies and procedures; providing operational support for events such as graduations and luncheons; and, coordinating transportation and/or laundry services for residents.

    DUTIES

    • Oversees front desk, laundry room, Guest Service CSAs and ensures clients and visitors of the Center are treated with respect and dignity
    • Routinely checks for hazardous substances and unsafe conditions in the facility and corrects immediately when possible or reports it to Supervisor or Director if unable to remedy
    • Reports maintenance problems to Supervisor
    • Helps maintain a safe, clean and secure environment for residents, employees, volunteers and visitors
    • Handles emergencies according to policies and procedures and notifies management with timely incident reports
    • Responds to emails and phone calls in a timely manner, and keeps other staff informed
    • Monitors residents throughout the Center, and ensures that all residents are treated with dignity and respect
    • Assists with orientation for new residents and volunteers
    • Listens to residents, makes decisions based on available facts using wisdom, compassion and according to company policy
    • Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
    • Must be in agreement with and sign The Caring Place Statement of Faith
    • Performs other related duties as assigned

    REQUIREMENTS

    • Requires a high school diploma or GED, some college level coursework in social work or knowledge of addictions and relapse prevention highly preferred
    • Must have one (1) year work experience in social services or security-related work
    • Must be of good moral character with knowledge of homelessness and addiction issues, and have the ability to lead clients by example
    • Must have good communication, computer and organizational skills with knowledge of basic facility maintenance and security
    • Must be able to multi-task and make sound decisions in a fair and compassionate manner
    • Must have good interpersonal skills to effectively interact with a diverse population and all levels of residents, employees, volunteers and guests
    • Must be able to understand, speak, read and write English and carry out oral and written instructions.

    PHYSICAL REQUIREMENTS

    • Must be very mobile as sitting, walking, standing, stooping, bending and reaching are required to perform essential job duties
    • Must have the ability to lift and/or carry objects weighing up to 25 pounds
    • Must be able to see, hear and speak, in order to interact with staff and the general public
    • Must be able to move around unassisted as needed to perform essential job duties

    PERKS AND BENEFITS

    • Free lunch on site
    • Day off for Birthday/Work Anniversary
    • Employee Discounts
    • Holidays (12)
    • Paid Time Off
    • Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)
    • Company Paid Life insurance
    • 403b Retirement Plan with 3% match
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