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    barista, Back of House - Chicago, United States - Starbucks

    Starbucks
    Starbucks Chicago, United States

    1 week ago

    Starbucks background
    Description
    Our Back of House team is the heartbeat of our Roastery & Reserve locations. This team specializes in preparing high quality products and ingredients for our food and beverage offerings.

    A back of house partner diligently follows our recipes and par list to produce high-quality products while working closely with the Roastery leadership team to ensure we have the right product, in the right place, at the right time for our partners and customers.

    Our back of house partners focus on consistency and efficiency while handcrafting our products.

    We are searching for partners committed to the highest food safety standards while creating a culture of warmth and belonging through Starbucks Mission & Values.

    Barista

    Job Summary and Mission


    This job contributes to Starbucks success of the Roastery & Reserve Store by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality.

    Through a commitment to operational excellence, they work together as a team to create the Roastery & Reserve Experience for their customers and one another.

    The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

    Summary of Key Responsibilities


    Coffee Expert & Brand Ambassador:

    • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
    • Provide unique coffee forward experience for every customer
    • Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)
    • Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.
    • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
    • Follows health, safety and sanitation guidelines and standards
    • Contributes to positive team environment
    • Maintains regular and consistent attendance and punctuality

    Service:

    • Anticipates customer and store needs by constantly evaluating environment and customers for cues
    • Delivers exceptional customer service to all customers
    • Responsible for total service, including table service
    • Support Roastery and Reserve events model and events execution

    Sales:

    • Maintain knowledge of 100+ unique Roastery & Reserve products
    • Engage customers and leverage selling skills

    Operations:

    • Operate in environment with rapid innovation with minimal turnaround time from innovation to product and service delivery to the customer
    • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security.
    • Maintain a clean and organized workspace so that partners can locate resources and product as needed

    Basic Qualifications:

    • Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
    • Ability to carry 35lb on a consistent basis
    • Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality)
    • Reading, writing, and oral proficiency in the English language
    • Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
    Preferred Qualifications


    • 1-2 years of specialty retail sales experience
    • Ability to carry and balance a tray
    • High attention to detail with the ability to multitask and prioritize effectively
    • Ability to learn quickly
    • Ability to read customer cues and curate an immersive experience based on customer needs
    • Strong interpersonal skills
    • Ability to build relationships quickly
    • Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift
    • Ability to memorize complex menus, ingredients, beverage & food builds
    • Facilitation and presentation skills Ability to understand and carry out oral and written instructions and request clarification when needed
    • Ability to work as part of a large and matrixed team
    • Additional languages beneficial
    Job Attribute


    Job Number:

    Job Group:
    Retail Store Support


    Job Family:
    Operations


    Job Subfamily:
    Retail Store Partners


    Job Location:
    United States


    FLSA Status:
    Non-Exempt


    As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.

    Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays.

    Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.

    Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.

    You will also have access to backup care and DACA reimbursement.

    Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

    This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.

    For additional information regarding partner perks and more detailed information regarding benefits, go to


    At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location.

    Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

    Starbucks is an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

    We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.


    Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

    Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at
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