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Multilingual Executive Host - Cincinnati, United States - Hard Rock Casino Cincinnati
Description
Overview
This position is responsible for developing and coordinating programs to attract and host VIP players to ensure guest satisfaction and repeat visits. This position is also responsible for developing and establishing relationships with Hard Rock Cincinnati VIP gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with VIP guests and make decisions regarding extensions of complimentary services and/or goods.
Multilingual candidate
· Hindi, Bengali, and/or Marathi is required
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ESSENTIAL FUNCTIONS:
· Create an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and provide superior guest service.
· Maintains relationships and markets our gaming product and amenities to valued guests.
o Greets Casino guests and participates in social events and special promotions.
o Tracks guest's visits, arranges accommodations, and provides complimentaries according to established guidelines.
· Issues Player's Club cards and promotes the program and related promotions.
· Increases the growth of gaming revenues through development of a targeted guest base.
· Ensures the protection of guest's rewards and credit lines.
· Effectively handles guest complaints and discrepancies in an efficient and courteous manner.
· Provides special services to include food, beverage, transportation, cross-property events, and Player's Club programs.
· Responsible for telemarketing to active and inactive customers by mail and phone to further develop brand loyalty and visitation to Hard Rock and reports the results of these efforts.
· Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
· Keeps informed of competitive promotions.
· Safeguards the confidential nature of all departmental and company records.
· Attend and participate in meetings, completing follow-up as assigned.
· Attend and participate in off property functions and events as assigned.
· Perform work regularly and predictably.
· Other duties as assigned.
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these skills are typically acquired through a high school diploma or equivalent. Bachelor's degree preferred with 2 years in a casino host position or 4 years casino marketing experience; or the equivalent combination of education and experience. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)
· Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
· Must successfully pass background check.
· Must successfully pass drug screening.
· Must be at least twenty-one (21) years of age.
KNOWLEDGE OF:
· Understanding of and experience in the property's regional gaming market.
· Operations, services and activities of a comprehensive marketing and database programs.
· Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Additional Details
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
· Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
· Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
· Communicate clearly and concisely, both orally and in writing.
· Analyze marketing and promotions data.
· Be a strategic, analytical, ethical, and effective motivator.
· Participate in the development and administration of goals, objectives, and procedures.
· Prepare clear and concise administrative and financial reports.
· Establish and maintain effective working relationships with those contacted in the course of work.
· Be flexible to work varying shifts and time schedules as needed.
· This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
