CNOC Supervisor - Everett, United States - Ziply Fiber

Description

Position Title: Supervisor, Commercial Network Operations Center (CNOC)

Salary Range: $60,000 to $100,000 annually (depending on experience)

Benefits:

• Medical, dental, vision
• 401k and flexible spending account
• Paid sick leave, time off, and parental leave
• Quarterly performance bonus
• Training and education reimbursement programs

At Ziply Fiber, our goal is to enhance the lives of our communities every day. We provide high-speed internet to underserved areas in the Northwest. As we expand our state-of-the-art fiber network, we need team members to help us achieve our objectives.

We focus on building relationships and delivering exceptional customer experiences.

Our Core Values:
Genuinely Caring: Putting ourselves in our customers' shoes and giving them our full attention.
Empowering You: Empowering customers to choose the best products and supporting employees to enhance customer and coworker experiences.
Innovation and Improvement: Constantly seeking ways to enhance customer and employee experiences.
Earning Your Trust: Communicating transparently and simply as real individuals, not a faceless corporation.

Job Summary:
The Supervisor of the Commercial Network Operations Center (CNOC) oversees Ziply's infrastructure health. Responsibilities include ensuring uptime performance, growing the CNOC team, and managing network events.

Essential Duties and Responsibilities:

• Supervise and lead a team of CNOC Engineers
• Coordinate team schedules
• Provide training and mentoring
• Review and resolve trouble tickets
• Ensure timely customer communication
• Document and enforce network monitoring policies
• Lead process improvement initiatives
• Troubleshoot incidents and provide technical support
• Maintain 24/7 support
• Offer after-hours assistance as needed
• Conduct root cause analysis
• Ensure a safe work environment
• Assist with process improvements
• Perform other duties as assigned

Qualifications:

• 2+ years of leadership experience
• Telecommunication Network Operations Center experience
• Proficient in ticket management
• Knowledge of switches, routers, and network protocols
• Basic understanding of Ethernet and IPv4/IPv6
• Familiarity with fiber optic network infrastructure
• Strong troubleshooting skills
• Ability to work independently and collaboratively
• Excellent communication and organizational skills
• Customer service-oriented

Work Authorization: Applicants must be authorized to work in the US.

Physical Requirements: Job may require bending, stooping, standing, or walking. Must be able to lift up to 25 pounds.

Work Environment: Primarily office-based with computer use.

Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Background check and drug screening may be required.

Important: Ziply Fiber must be your primary employer.