Network Support Technician I, II or III - Bothell, United States - Astound Broadband

Description

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Position Overview:

Astound Broadband is currently searching for a Network Support (CNOC) Technician I, II or III for our Applications, Systems and Network Operations Department. The Commercial Network Operations Center is responsible for monitoring and response of service related issues impacting customers in order to expedite repair and minimize negative customer experience. The Operations department is a 24/7 service provider for the organization.

The CNOC Technician I provides 24/7 trouble isolation and remote restoration for Commercial customers services as they connect to the Astound Broadband Powered by Wave network. These include, but are not limited to detection, ticketing and triaging of switch, network, transport, or systems faults across multiple technologies on the Voice, Video and Data and Power Plant network. The CNOC Technician I utilizes all available OSS platforms and tools to perform isolate, repair or restore faults for Enterprise Customer networks. Additionally, the CNOC Surveillance Technician I will maintain strong situational awareness of changes being performed throughout the core network through a solid change management process. This position reports directly to the CNOC Manager/Supervisor and has no supervisory responsibilities. This position has a potential for a Hybrid work environment.

The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. The company reserves the right to modify or change the duties or essential functions of this job at any time.

The primary position responsibilities will include, but are not limited to:

Triage commercial services and equipment for outages and performance issues

Isolate and identify cause of faults for customer network related issues

Remote restore/reroute competencies

Perform equipment checks remotely using automated monitoring tools in accordance with established policies and procedures

Properly assess impact to core network/services and resulting impact to Customers and escalate appropriately

Interface directly with Internal and External Enterprise Engineers/Technicians

Event Escalation

Reporting

Support of hosted voice services

The ideal person for the role will:

Ensure accuracy and completion of work performed and evaluate the effectiveness of results, in conjunction with team leads or management staff

Maintain a good working image to Customers and the community with regard to personal presentation, communication, and caliber of work effort

Punctual, regular, and consistent attendance

Availability to work any shift in a 24/7/365 environment

Work in a strong team environment

Our ideal candidate will possess:

Telecom or MSO Network Operations Center experience preferred, along with 3 or more years technical experience in a telecommunications, network, cable, or related industry.

Strong verbal, written, and interpersonal communication skills

Sound ability to analyze issues

Proven experience and detailed knowledge in supporting Network protocols and networking technologies, HFC plant and system delivery, and VoIP platforms

RF Network troubleshooting

Network protocols

Basic Linux Commands

LANs and Wans

OSI model

Subnetting and routing

Cisco iOS software

Power Plant Comprehension - Generator, UPS, Battery, Commercial, ATS

Hardware configuration

Remote-Restore & Alternate routing Understanding & Execution

Monitoring, Issue Management, Communication

Use of NOC tools for issue identification and escalation

Critical Thinking Skills

Microsoft Office

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Qualifications:

Education:

Required:

High School Diploma or Equivalent

Preferred:

Telecom and/or MSO experience is a plus.

Equivalent experience or equivalent/related vendor certification preferred

Travel:

0%

We're Proud to Offer a Comprehensive Benefits Package Including:

401k retirement plan, with employer match

Insurance options including: medical, dental, vision, life and STD insurance

Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

Floating Holiday: 40 hours per year

Paid Holidays: 7 days per year

Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

Tuition reimbursement program

Employee discount program

*Benefits listed above are for regular full-time positions

The base salary range in Washington for this position is $20.40/hr - $24.60/hr, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations.

Network Support Technician I - $ per hour

Network Support Technician I - $ per hour

Network Support Technician I - $ per hour

Our Mission Statement:

Take care of our customers

Take care of each other

Do what we say we are going to do

Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

CCPA Employee Privacy Policy (For California Candidates Only): .pdf

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)