Assistant Director - West Los Angeles, United States - Pepperdine University

Pepperdine University
Pepperdine University
Verified Company
West Los Angeles, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

The Assistant Director of Student Accounts' primary responsibility is to deliver professional customer service to students regarding student accounts and related student issues and to maintain GSEP students' accounts.

The position serves as a member of GSEP's Student Financials team and provides support to the Financial Aid, Student Services, and Admissions departments, as well as the Education and Psychology Programs' Offices.

In addition, the Associate Director of Student Accounts is responsible for supervising three Student Accounts Coordinator positions.


Duties

  • Student Support
  • Coordination with Malibu Student Accounts
  • Attend meetings with Director of Student Accounts and all Student Accounts personnel when requested. Serve as a liaison and represent GSEP and its students at relevant meetings. Participate in PeopleSoft regression testing. Will act as official department representative, tester, and approver for all regression testing. Input GSEP term setup information into PeopleSoft and coordinate with the Director of Student Accounts as needed (e.g. new item creation, confirmation of setup, final approval). Participate in testing or training events for new systems, servicers, and processes as a representative of GSEP and/or Student Accounts as needed.
  • Student Financials Team Support
  • Provide daily support and assistance as needed to all members of the Student Services, Financial Aid, Registration, Student Records, Admissions, and Program Offices. Actively participate in student financial services phone tree, answer calls ,and respond to student inquiries and needs related to the Financial Aid and Student Accounts departments.


  • Other Duties

  • Participate in teams, committees and other group activities, including participation in GSEP graduation ceremony activities and staff meetings. Other duties as assigned.


The above information has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


Skills and Qualifications

Required:

Education/Training:
Bachelor's degree required; 3-5 years of experience in finance and/or student services in a higher education setting preferred.


Type and Amount of Experience:
Experience with mainframe systems, data entry and Microsoft Word and Excel is required. 3-5 years general office experience, including customer service experience, preferably in a higher education
environment.


Required knowledge/skills:


Adaptable to current and emerging technologies and willingness to utilize current technologies as a means of obtaining and processing student information, and the extraction, analysis, and upload of data for reporting.

Ability to analyze and integrate financial and other student information in order to assist with problem-solving and decision-making.

Strong customer service skills, including the ability to maintain a professional manner and confidentiality when dealing with sensitive student information.

Strong organizational skills and ability to prioritize and balance multiple priorities and competing deadlines.
Strong communication skills in order to communicate effectively, both in writing and verbally, with students, faculty and staff.
Ability to enforce University policies and procedures.
Ability to work independently and to take initiative, as well as work in a team-oriented environment.
Strong ability to trouble-shoot and problem solve in a proactive manner.
Maintain productive, mutually respectful and collaborative interpersonal working relationships with staff, faculty and students.


Required technology/software/equipment:
Desktop computer; heavy use of Word, Excel, & PeopleSoft
Facsimile machine
Calculator
Photocopy machine


Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a Regular, Exempt, 40 hour per week position.

Expected Pay Range:
$66,560 - $70,000

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.


Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law.

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