Orchestrate Experience Specialist - Milwaukee, United States - EVERSANA

EVERSANA

Verified Company

Milwaukee, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world.

How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry.

We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies.

Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us

Across our growing organization, we embrace diversity in backgrounds and experiences.

Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry.

We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building.

We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.

We are EVERSANA.

The
Orchestrate Experience Specialist is a skilled and visionary professional focused on understanding and analyzing the Business & Marketing strategy tactics and requirements and converting those defined experiences into a workflow aka journey.

As an Experience Specialist, you will be responsible for providing thought leadership and driving innovation in the rapidly evolving digital landscape.

Your role will focus on developing logical and innovative ways to design experience in a platform used for building workflows for marketing purposes creating exceptional omni-channel experiences for EVERSANA clients.

You will collaborate closely with cross-functional teams, including marketing, media, sales, strategy, sales, patient services, and technology, to ensure seamless integration of marketing, technology, and data strategies.

This role requires a deep understanding of marketing technologies, data-driven experience, and the healthcare marketing industry, as well as strong communication and analytical skills.

Responsibilities:

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Tactical responsibility: Responsible to create journey/ workflows based on requirements delivered by CX teams for a given campaign. Translate business logic and media plan into a step-by-step experience including management of governance rules, exceptions, and triggers as part of developing end to end journeys. translate business requirements from stakeholders into ORCHESTRATE solutions. This can include but is not limited to CX, Deployment Services, Patient Services, Media, and other internal groups.
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Strategy Development: Collaborate with cross-functional teams, including Strategy CX, marketing, design, data analytics, and development, to define and execute solutions that align with the EVERSANA objectives and client goals. Develop comprehensive strategies that leverage digital tools, platforms, and technologies to advance commercial marketing capabilities and drive measurable results. Ensure the experiences created translates into data that is visualized to create actionable and timely insights.
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Healthcare and Life Science Expertise: Deeply understand the nuances of the healthcare and life science industry, including regulatory compliance, data privacy, and security considerations.
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Client Collaboration: Collaborate closely with internal clients to understand their business objectives, challenges, and target audiences. Translate requirements into innovative technology solutions and strategies. Provide strategic guidance and recommendations leveraging technology to achieve their destination and campaign goals.

Qualifications

Bachelor's degree in computer science, Marketing, Business, or equivalent experience.
Indepth knowledge of digital marketing technologies, trends, and platforms. (e.g., Salesforce, Market, Adobe, ESPs etc.)
Understanding of the healthcare and life science industry, including compliance requirements and privacy regulations.
Familiarity with omnichannel marketing and creating seamless customer experiences across multiple touchpoints.
Strong communication and presentation skills, with the ability to effectively articulate complex concepts to both technical and nontechnical stakeholders.
Proven ability to work collaboratively in crossfunctional teams and manage multiple projects simultaneously.
Selfstarter, who is willing to take initiative and contribute to overall experience building process for marketing campaigns. Good to have
Data analysis &, SQL query skillset.

Additional Information OUR CULTURAL BELIEFS**:

Patient Minded I act with