Seaware (Saas) Business Analyst - Miami, United States - Insight Global

Insight Global Miami, United States

3 weeks ago

Description

A small luxury cruise line headquartered in Miami is looking for a Seaware Business Analyst to oversee the end to end use of Seaware, the cruise line reservation system, to meet the needs of business stakeholders.

This role includes working closely with the IT group, Guest Services, Revenue, Inventory, Accounting, Sales, Marketing and Hotel Operations groups to take in business requirements and translate those needs into actionable system configuration, bug fixes, patching, and more.

They will also be a liaison for the software vendor as needed, and serve as a true product owner for this system.

Their day to day will include responding to tickets, taking in business requirements, troubleshooting, and configuration. They will need to also occasionally be available for after-hours support in case of emergency problems. They will have the support as needed from an additional system analyst and the greater IT team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

com.

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Culture fit:

kind, friendly, strong communication and customer service experience to work closely with internal stakeholders-PCI compliance and data privacy understanding and experience working around-1+ year of experience working with Seaware reservation system in a Business Analyst, System Analyst, or Product Owner-Basic SQL experience and an understanding of the SDLC

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