- Works with customer and technician to identify required maintenance.
- Advises customers on necessary and recommended services.
- Offers additional services and repairs to customers.
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Schedules appointments with customer.
- Meets dealership's standards for repair and order production.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned
-
Service Advisor
2 weeks ago
Lamb's Tire & Automotive Austin, United States**Overview**: · Lamb's's Tire & Automotive operates multiple locations in the Central Texas area and is expanding We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services includin ...
-
Automotive Service Advisor
1 week ago
Brakes Plus Austin, United States**Company Description** · Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has nearly 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastest growing auto service companies, we are continuously opening n ...
-
Customer Service Advisor
1 week ago
Mister Car Wash Austin, United StatesWorking at Mister Car Wash is all about opportunity—to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. · Come work for us We're currently seeking a Cus ...
-
Service Advisor
2 weeks ago
Sun Auto Service Austin Round Rock, United States**Overview**: · Sun Auto Tire & Services operates multiple locations in the Central Texas area and is expanding We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including ...
-
Service Advisor
2 weeks ago
Round Rock Toyota Round Rock, United States**Round Rock Toyota, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.** · **JOIN OUR TEAM** · At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplac ...
-
Automotive Service Consultant/advisor
3 weeks ago
Henna Chevrolet Austin, United StatesHenna Chevrolet is a Family owned dealer since 1936. We are looking for experienced Service Advisor/ Consultant to join our growing team We have an abundance of work and no signs of slowing down Bilingual, Spanish/English, preferred. · **Responsibilities**: · - Greet customers pr ...
-
Service Advisor
2 days ago
Ron Hoover Georgetown, United StatesRon Hoover Companies, with locations across the state of Texas, is looking for a highly motivated RV Service Advisor to add to its growing Service Team in Georgetown, Texas. · Job Responsibilities: · - Greet customer professionally and work to build a good customer relationship t ...
-
Actuarial Services Advisor-iaas-property and
2 weeks ago
EY Austin, United States**Actuarial Services Advisor, Insurance and Actuarial Advisory Services - Property & Casualty - Financial Services Office (CORE) (Manager) (Multiple Positions , Ernst & Young U.S. LLP, Austin, TX.** · Full time employment, Monday - Friday, 40-45 hours per week, 8:30 am - 5:30 pm. ...
-
Automotive Service Advisor
4 days ago
Group 1 Automotive, Inc. Round Rock, United StatesOverview**:ROUND ROCK NISSAN** is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service in the Austin area. · We are growing and looking for **Experienced Automotive Service Advisors** to work with Quality **Dealership** representing the **Q ...
-
Assistant Service Advisor
5 days ago
Round Rock Honda Round Rock, United States**Round Rock Honda, a Penske Automotive Group dealership, is looking for an automotive Assistant Service Advisor to join our team and deliver extraordinary customer experiences.** · **JOIN OUR TEAM** · At Penske Automotive Group (PAG), we strive to create a positive and challengi ...
-
Automotive Service Advisor: Express
1 week ago
Subaru of Georgetown Georgetown, United StatesBeing an Express Service Advisor at Subaru of Georgetown provides you with the opportunity to be a part of a thriving, engaging, and positive atmosphere. As an advisor you will create an experience that leaves the client satisfied by meeting and surpassing their expectations. You ...
-
Service Advisor
2 weeks ago
Austin Fleet Services Pflugerville, United StatesExperienced Service Advisor for Truck Shop Needed_ · Austin Fleet Services (AFS) is seeking an experienced Service Advisor to add to our thriving team We are a mobile and in-shop fleet maintenance and repair company servicing clients across the great state of Texas. · **_ Why joi ...
-
Service Advisor
1 week ago
Swickard Auto Group Austin, United StatesWe are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fost Service Advisor, Advisor, Cus ...
-
Service Advisor
1 week ago
Swickard Auto Group Austin, United StatesJob Type · Full-time · Description · We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, ...
-
Service Advisor
1 week ago
Lamb's Tire & Automotive Austin, United StatesJob Description · Overview: · Lamb's Tire & Automotive operates multiple locations in the Central Texas area and is expanding We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of serv ...
-
Service Advisor
3 weeks ago
Sun Auto Tire and Service Lakeway, United StatesLamb's's Tire & Automotive operates multiple locations in the Central Texas area and is expanding We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, br ...
-
Service Advisor
1 week ago
AutoNation, Inc. Austin, United StatesAutoNation Chevrolet West Austin · At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a ...
-
Service Advisor
1 week ago
Penske Automotive Austin, United States**MINI of Austin, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.** · **JOIN OUR TEAM** · At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace t ...
-
Service Advisor
3 weeks ago
Sun Auto Tire and Service Austin, United StatesLamb's's Tire & Automotive operates multiple locations in the Central Texas area and is expanding We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, br ...
-
Service Advisor
1 week ago
Penske Automotive Austin, United States**Lexus of Austin, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.** · **JOIN OUR TEAM** · At Penske Automotive Group (PAG), we strive to create a positive and challenging workplac ...
Service Advisor - Austin, United States - Hendrick Automotive Company
Description
Audi South AustinLocation: 4738 S IH 35 Frontage Rd, Austin, Texas 78745
Summary:
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
Supervisory Responsibilities:
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
√ High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
√ Automotive
o Business
o Human Resources
o Information Technology
Desired Work Experience:
o up to 3 years
√ 3-5 years
o 5+ years
Education/Experience:
Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.
Certificates and Licenses:
√ Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands:
Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles.
Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following
Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit \_screen\_reader\
