Debt Collector - Calabasas, United States - Cedar Financial

Description

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Establish & maintain relationships with carriers and customers
• Handle questions and complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Comply with requirements when legal action is unavoidable
• Able to work individually and as a team to meet monthly goals.
• Communicate with customers with past due accounts via telephone or written communication
• Maintain the highest level of compliance with all company policies and procedures
• Follow all state and federal collection laws
• Negotiate and collect payments for delinquent customers
• Provide regular reporting to supervisor
• Willingness to learn new skills
• Accurate and detailed data entry
• Resultsdriven, motivated and multitasker
• Ability to communicate effectively both verbally and in writing
• Excellent work ethic
• Manage and maintain accounts of all customers
• Answer customer questions regarding problems with their accounts
• Arrange for debt repayment or to establish repayment schedules, based on customers' financial situations

• Experience in working with targets and tight deadlines
• Working knowledge of MS Office
• Excellent communication and people skills

• Apt in negotiating and persuading
• Great customer service skills
• Ability to multitask
• Organization skills
• Team Player
• Positive attitude
• Willing to go above and beyond
• Good grammar and spelling
• Stable employment history

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

• Office