Debt Collector - Calabasas, United States - Cedar Financial
![Cedar Financial](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
4 weeks ago
Description
Responsibilities:
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Establish & maintain relationships with carriers and customers
- Handle questions and complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Comply with requirements when legal action is unavoidable
- Able to work individually and as a team to meet monthly goals.
- Communicate with customers with past due accounts via telephone or written communication
- Maintain the highest level of compliance with all company policies and procedures
- Follow all state and federal collection laws
- Negotiate and collect payments for delinquent customers
- Provide regular reporting to supervisor
- Willingness to learn new skills
- Accurate and detailed data entry
- Resultsdriven, motivated and multitasker
- Ability to communicate effectively both verbally and in writing
- Excellent work ethic
- Manage and maintain accounts of all customers
- Answer customer questions regarding problems with their accounts
- Arrange for debt repayment or to establish repayment schedules, based on customers' financial situations
Qualifications
- Experience in working with targets and tight deadlines
- Working knowledge of MS Office
- Excellent communication and people skills
Competencies we look for:
- Apt in negotiating and persuading
- Great customer service skills
- Ability to multitask
- Organization skills
- Team Player
- Positive attitude
- Willing to go above and beyond
- Good grammar and spelling
- Stable employment history
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Pay:
$ $18.00 per hour
Work setting:
- Office
Work Location:
In person
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