Customer Service Manager - Lincolnwood, United States - Home Care Powered by AUAF

Home Care Powered by AUAF
Home Care Powered by AUAF
Verified Company
Lincolnwood, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About Our Company
Home Care Powered by AUAF is a fast-growing, non-profit organization providing non-medical, in-home services for over 25 years.

Our mission is to provide quality, in-home service that will allow seniors to live comfortably and independently in the familiarity of their own home.


Position Overview:

We're in search of a seasoned Customer Service Manager to join us, someone who will be instrumental in guaranteeing our clients experience top-tier service and support.

This role involves supervising both our client relations department and call center, and working closely with other departments to maintain our commitment to exceptional customer service.


Responsibilities:


  • Manage and oversee the daytoday operations of the client relations and call center departments.
  • Develop and implement customer service policies and procedures to ensure consistency and efficiency.
  • Monitor customer interactions to ensure quality service delivery and adherence to company standards.
  • Handle escalated customer complaints in a professional manner.
  • Analyze customer feedback and data to identify areas for improvement.
  • Collaborate with other departments, to enhance the customer experience.
  • Provide training for employees.

Qualifications:


  • Bachelor's degree in business administrations, healthcare management, or a related field preferred.
  • Minimum of three years of experience in customer service management, preferably in the healthcare or home care industry.
  • Strong leadership and communication skills.
  • Proficiency in Microsoft Office.

Requirements:


  • Associates or High School Diploma
  • Authorized to work in the United States
  • Valid driver's license
  • Pass staterequired background checks

EEO Statement
AUAF is an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

We are committed to providing access, equal opportunity, and reasonable accommodations for people with disabilities


Pay:
$43, $53,000.00 per year


Benefits:


  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Experience:


  • Customer service: 3 years (preferred)

Work Location:
In person
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