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Poughkeepsie

    Home Care Community Liaison - Poughkeepsie, United States - Nuvance Health

    Nuvance Health
    Nuvance Health Poughkeepsie, United States

    4 weeks ago

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    Full time
    Description

    Description

    JOB DESCRIPTION

    Title:Intake RN Coordinator

    Reports To: Director Patient Care Services

    Department:HQ Home Care

    FLSA Status:Exempt

    Purpose: The Intake Coordinator collects, reviews and confirm patient referral information and helps to determine initial eligibility for admission to HQ Home Care program per agency, regulations, and accrediting body standards. Builds and maintains a positive relationship with customers and provides general intake support. Promotes and fosters ongoing collaborative communication with internal/external referrers to establish coordinated home care services. Works under general supervision.

    Essential Responsibilities:

    1. Primary responsibility for reviewing patient referral information to determine initial appropriateness for scheduling of admission to the home care program per agency/regulatory standards.
    2. Establishes a prompt positive customer service oriented communication pattern with all referral sources and continuously focuses on meeting the needs of the referral source to facilitate patient care transition.
    3. Obtains patient insurance and payment information from various sources, and submits for home care authorization.
    4. Distributes referral information to intake team and/or supervisory staff on a timely basis to ensure case assignment and continuity of care.
    5. Provides home care assessments screening and evaluating to determine appropriate home care services for the patients identified by hospitals and community.
    6. Determines customer needs and provides accurate and responsive intake to ensure customer satisfaction and best practice outcomes.
    7. Continuously educates all internal and external customers on the full range of home services that can be provided by HQHC.
    8. Provides appropriate handoff of information to team members at huddle to support a safe and effective transition of care to home.
    9. Participates as weekend on/call on a rotational basis and in an effective manner.
    10. Responsible for the Key Performance Metrics established by their manager.
    11. Participates in documentation review for compliance and Performance Improvement activities.
    12. Develops an in-depth knowledge of Medicare, Medicaid, Private insurances, HMOs and other contractual payors as well as confirm insurance coverage for payment.
    13. Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor).
    14. Demonstrates regular, reliable and predictable attendance.
    15. Performs other duties as required.

    Education and Experience Requirements:

    1. Minimum of three (3) years of RN experience. Requires at least one year of experience in home

    care.

    2. Knowledgeable of Medicare, Medicaid, Insurance, and Charity Care guidelines for home care.

    3. Ability to adapt to change and work in a team based environment required.

    4. Effective oral/written/verbal communication and customer service skills.

    5. Acceptance of philosophy and goals of this Agency.

    6. Ability to exercise initiative and independent judgment.

    Minimum Knowledge, Skills and Abilities Requirements:

    • Proficient computers skills including Microsoft Word and Excel
    • Proficient EMR skills
    • NYS Driver's License
    • Proof of car insurance

    License, Registration, or Certification Requirements:

    • Bachelor's degree in nursing preferred.
    • License and current registration to practice as a Registered Nurse in New York State required.
    • CPR Certification preferred.

    Environmental Factors:

    Factors affecting environment conditions may vary depending on the assigned work area and tasks. Potential environmental exposures include, but are not limited to:

    Works indoors in Agency office and patient homes and travels to/from patient homes.

    RISK EXPOSURE:

    High risk

    Physical & Mental Requirements:

    Requirement

    Percent of Time Activity Required

    Physical Strength and Endurance

    None

    1% –

    33%

    34% - 66%

    67% - 100%

    Standing

    X

    Walking

    X

    Sitting

    X

    Manual dexterity – using hands, fingers, or feet

    X

    Reach/Grasp at, above, below shoulder level

    X

    Visual acuity adequate to read information from printed sources and computer screens

    X

    Speaking / Hearing – Communicate clearly in person / over the phone / respond to questions

    X

    Ability to manage stress related to multiple priorities

    X

    Bending/Crouching/Reaching/Stooping

    X

    Lifting/Lowering/Pushing/Pulling/Carrying

    lbs.

    X

    lbs.

    X

    lbs.

    X

    51 lbs. or greater

    X

    Equipment Usage

    None

    1% –

    33%

    34% - 66%

    67% - 100%

    Computer - Requires manual dexterity to operate keyboard

    X

    Power Equipment- Requires hand/eye coordination

    X

    Clinical Equipment – visual acuity & manual dexterity

    X

    Mental Requirements

    Yes

    No

    Ability to perform duties that require flexibility and interpersonal skills in addition to sound judgment

    X

    Effectively verbalize instructions / important information in a pleasant manner

    X

    Ability to read / record data quickly and accurately and prepare forms/documents

    X

    Ability to prioritize appropriately

    X

    Ability to work and cooperate with managers, patients, family members, and employees at all levels to exchange ideas and facilitate the tasks at hand

    X

    Ability to handle multiple tasks simultaneously in a fast paced environment

    X

    Ability to work in an environment with constant interruptions

    X

    Complex mental calculations

    X

    Physical & Mental Requirements may vary depending on assigned work area and work tasks

    X

    I have read the above job description and fully understand the conditions set forth therein, and if employed as an Intake Nurse, I will perform these duties to the best of my knowledge and ability.

    Employee Signature

    _________________________________________________________

    NameDate

    Developed 8/24/181

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