Assistant Manager - Appleton, United States - Butte des Morts Country Club

Description

Assistant F&B Manger

I. Job Summary (Essential Functions):Responsible for management of dining room service in the manner most pleasing to members and their guests. Assure a high standard of appearance, hospitality and service in personnel and cleanliness of dining room. Supervise and train dining room staff. Manage within budgetary restraints. Develop and implement programs to increase revenues (repeat business and higher check averages).


II. Job Tasks (Additional Responsibilities)

• Schedules personnel and plans dining room setup based upon anticipated guest counts and client needs.
• Takes reservations, checks table reservation schedules and maintains reservations log.
• Greets and seats members and guests.
• Supervises dining room staff to help assure proper service; pours coffee and takes orders when necessary.
• Inspects dining room employees to ensure that they are in proper and clean uniforms at all times.
• Hires, trains, supervises, schedules and evaluates dining room staff.
• Provides appropriate reports concerning employee hours, schedules, pay rates, job changes, tip pools, etc.
• Receives and resolves complaints concerning food, beverages and service.
• Serves as liaison between the dining room and kitchen staff.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule.
• Directs pre-meal meetings with dining room personnel; relays information and policy changes and briefs personnel.
• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
• Makes suggestions about improvements in dining room service procedures and layout.
• Produces daily or meal-period revenue analyses and other reports from point of sale systems used in the dining room.
• Assures that the dining room and other club areas are secure at the end of the business day.
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper holders, sugar bowls and linen and ensures that they are properly stored and accounted for.
• Develops and maintains the dining room reservation system.
• Develops and implements an on-going marketing program to increase dining room business.
• Monitors dining room labor and supplies budget; makes adjustments to achieve financial goals.
• Develops and continually updates and refines policy and procedure manuals for service staff to increase quality and to control costs.
• Attends scheduled staff meetings.
• Confirms that all dining room closing procedures have been completed and assures that area is secure.
• Designs floor plans in accordance with reservations.
• Plans operating budget for dining service responsibilities.
• May serve as club's opening and closing manager or manager on duty.
• Assures that local and state laws and the club's policies and procedures for the service of alcoholic beverages are consistently followed.
• Performs other appropriate assignments and projects as required by the club manager.

III. Reports to Food & Beverage Manger

IV. Supervises

• Servers and Server Assistants

Pay:
$55, $60,000.00 per year


Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply


Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Appleton, WI required)

Ability to Relocate:

• Appleton, WI 54914: Relocate before starting work (required)

Work Location:
In person